Daniella RijoLocal guide
★★★★★9 months ago
My recent visit to the restaurant was a mixed experience. While some dishes were enjoyable, others fell short of expectations, especially for a place that appears to specialize in soul food.<br><br>The fried chicken and cornbread stood out as the highlights of the meal—flavorful and well-prepared. The mac and cheese, however, was just average, lacking the rich, creamy depth that makes it memorable. The collard greens were particularly disappointing; they lacked seasoning and soul, and we ultimately left them uneaten. On a more positive note, the 1/2 & 1/2 tea (half sweet tea, half lemonade) was delicious and refreshing.<br><br>Service was standard but could have been more attentive. No one came by to check in on our table during the meal, which would have enhanced the overall experience.<br><br>Finding the restaurant initially proved difficult, as there was no visible signage outside—just red umbrellas with "Bacardi" printed on them, which offered no clear indication of the restaurant's identity.<br><br>Additionally, we noticed ants crawling on the table near the window, which raised concerns about cleanliness and maintenance.<br><br>Overall, while there were some enjoyable aspects to the meal, the restaurant has room for improvement in both its food offerings and customer service.
Response from the owner
Thank you for taking the time to share your detailed feedback about your recent visit to Peaches HotHouse. We appreciate you highlighting what worked well, including our fried chicken and cornbread, as well as our signature 1/2 & 1/2 tea.<br><br>We take your concerns about our mac and cheese and collard greens seriously. These are cornerstone dishes for us, and we want every guest to experience the rich, soulful flavors we're known for. We'll be reviewing our preparation methods and seasoning to ensure consistency across all our dishes.<br><br>Your feedback about service attention during your meal is valuable, and we'll address this with our team to ensure guests receive proper check-ins throughout their dining experience.<br><br>Regarding the signage visibility, we understand how this can create confusion for guests trying to locate us, and we're looking into ways to improve our exterior identification and if you visit us again you may see that immense difference<br><br>We're also concerned about the cleanliness issue you mentioned and will have our maintenance team thoroughly inspect and address the dining area, particularly around the window seating.<br><br>We'd welcome the opportunity to provide you with a better experience that truly represents what Peaches HotHouse is about. Please reach out to us directly so we can make this right. Send an Email to THESMOKEGUYS@GMAIL.com and we can make that happen at your convenience