Chipotle Mexican Grill

I usually come here for lunch since it’s right across the street, but today was an absolute disaster. I ordered online ahead of time specifically to save a few minutes, but when I arrived for pickup, the line was wrapped around the store.<br><br>Ironically, the "pickup" line was significantly longer than the line for people who hadn't even ordered yet. I stood there for 15 minutes without the line moving a single inch. The crowd was in total disbelief—everyone was just staring at each other wondering what the point of ordering ahead even was.<br><br>I eventually gave up, walked out, and got my lunch elsewhere. I’ve already requested a refund and honestly doubt I’ll be back. If you’re in a rush, don't bother with the online "convenience" here.

I've been ordering from here multiple times a week for the past two years but I will be winding down my patronage of this location. It used to be GREAT, but the last several weeks something has changed and it's become noticeably worse. During lunch times, it's a 25-30 minute wait to pickup to-go orders. If your app says 1:20 pickup, don't expect to have your food until like 1:45pm.<br><br>The bowl will probably be made, but it will be sitting in the chute with dozens of other orders. There's rarely someone there passing out the orders, you just see the employees making bowl after bowl after bowl and stacking them up, but none of them are leaving the kitchen into the hands of the customers.<br><br>And then when an employee finally comes to hand out orders, it takes them an extra minute or two to find "Joe R" or whoever in the massive pile of orders. It's a terrible system.<br><br>And then the past couple of times the workers are getting stressed at the long lines, so they get sloppy with the bowls. Wrong meats, wrong beans, no guac etc.<br><br>There's also the issue of all the grubhub drivers, who clog up the pickup counter with their gargantuan temperature controlled backpacks, fully extending their arms to shove phone screens in employees faces while mumbling unintelligible nonsense. I would suggest a separate pickup area for them and regular civilians.<br><br>I have complained to Chipotle Corporate customer service, and they just respond with an apology and a free drink or free chips. That is not comparable in value to me getting a completely wrong (and worse) order.

You need to be prepared to place your order because the pressure of this experience was another level! But the food is absolutely delicious! Best Mexican "fast food" you will find!

You skipped my order and also my choice.<br><br>1. It was obviously my turn, but you obviously took the order from the guy standing next to me. <?🤷‍♀️?><br>2. And then, you didn't put lettuce even though I told you to put everything. <??🤷‍♀️??><br>When I went back to you to get my lettuce back within 1 minute, I saw your annoyed face. You acted like you don't know about anything regarding my food, like saying, "Do you mean sauce?" Even though I succeeded in getting stupid lettuce, the whole story I experience is not acceptable, as you all know.<br><br>You're the worst. You've ruined my day.

Came in on the last two Sunday mornings and saw one employee handling a long line by herself. She stayed very professional despite being clearly overwhelmed. At one point, another employee walked by but he didn’t help her and he was chatting instead. The manager in charge should do better by ensuring proper support and staffing during busy hours.

service was horrible, told the lady no tomato and she put it, then filled bowl half way

Good seating but sometimes the portions is kinda wack. 12.85 for a chicken bowl and sometimes the guy leaves a gap in the bowl. Like it’s not even full. But sometimes they do you right. It depends.<br><br>As gattuso said this location is sometimes maybe good sometimes a little bit sheeeet

Very bad experience the people working there they don’t deserve to be their honestly it’ was disgusting food I ordered 2 chicken bowls with rice at almost 5:30 evenings to go paid 39$ I swear a god throw all the food chicken smiled bacon food all salty the food so baaad

i love Chipotle!! The food is fantastic! The staff helped us to choose the best combos. Inside it was a bit dirty but I've been there at 11 pm so probably at the end of the evening it would be like that everywhere

This is the worst chipotle i’ve been to. I ordered 3 tacos and the guy put so much effort into only giving me 3 pieces of chicken in each taco. He was even stingy with the rice!!!! The couple before me already spoke up to him about being stingy. He responded to them by grabbing a sauce cup and giving them one piece of chicken in it and laughed. This was around 11-11:30am on Wednesday March 19, 2025.<br><br>The drink fridge wasn’t even cold……

I come to this Chipotle every year for work, and it’s always a reliable spot. The food is fresh, especially the rice, which I always get in my bowl. It’s just a short five-minute walk from the Hilton Midtown, making it a convenient option.<br><br>That being said, keep in mind this is New York—things move fast, and service can feel a bit rushed. If you’re visiting, be open-minded and expect a different experience compared to other locations. Personally, I’ve always enjoyed my meals here.

Most disappointing experience in any of the chipotles I have been to. Extremely rude staff, as if they are being forced to work there.<br>I was getting kids meal, when I asked for chips which are part of it, they said they don't have any not..so I asked put some corns and they said it'll be charged extra and then they had the audacity of charging me full amount even a part of meal isn't available. All this with a rude tone and sense of entitlement. Pathetic.<br>Place is also so dirty, seating location is messed up and staff has no regard for it.<br>There are plenty of other chipotle locations nearby which are far better equipped.<br><br>Please avoid.

Ambience is good. Highly recommended. There are seats after the counter as well. Crowded but staffs handle well, didn’t miss any in my order. Price is bit high compared to other location. Street parking is available but since it’s near time square it’s not that easy for everyone to parallel park.

Situated on a busy junction, this Chipotle has a lot of seating spaces in case you want to enjoy your bowl/ burrito inside. Service is quick and the line moves pretty fast during busy hours ( mostly between Noon and 1:30 PM ET).<br>Quesadilla, Salad a d Tacos are ong other options if you are looking to experience other than Rice Bowl and Burrito. They have a kids menu too, do check with the server.<br>There are quite a few spots around the 1221 Avenues of America where you can enjoy your Chipotle outside.<br>Can't go wrong with the Bowl with Sofritas and Guacamole

Delicious Mexican food, 2 min away from Times Square. I recommend the bowl.<br><br>You also have options for vegetarian, like the sortiras which is a plant based protein tasting like meat.<br><br>The missing star is because the team is a bit negatif