The St. Regis New York

Surprisingly, this wasn’t a 5-star hotel experience at all. The “butler service” is an absolute bust. He doesn’t come when you ring him. Waited 30 minutes for cutlery to arrive (it took 2 phone calls to finally get someone to bring it). Water isn’t regularly refilled. And worst of all, the butler entered my room at 9pm for absolutely no reason (after turn down service was already in my room). I was already in bed, half naked. When I confronted him, he rudely said “just put the privacy sign on”. Seriously?! On top of all that, my room had some kind of AC closet that was brutally noisy any time the AC was going. The noise was water flowing? It sounded like someone was continuously flushing the toilet. Laughable experience for a 5 star hotel that’s charging several thousand per night.<br><br>I’m visiting NYC every 1-2 months and really wanted this to be my regular hotel. Safe to say I won’t return.

Disappointing experience - when we checked into our room, it smelled like cigarettes and there was ash around the room. I texted the front desk about it, and instead of apologizing, maybe changing our room or offering an upgrade for putting us in a room that clearly hadn’t been cleaned properly, they blamed us for the smoke and said that the next time they found it in the room they would charge us $1000. We had just checked in, and we were the ones who told them there was smoke and ash in the room.<br><br>There was no follow up after this, no apology, no attempt to make things right.<br><br>Aside from that, the hotel is fine, but if you’re looking to spend $1000+ a night somewhere that you can trust to at least have a clean room for you with courteous service, I would look elsewhere. Won’t be back.

Incredible hotel and hospitality. Big shoutout to the front desk team—especially Jie—for taking such great care of us. They are amazing!

This fancy hotel is definitely worth checking out, especially because it's right in the heart of midtown.<br>It's a must-stay if you can find a good deal.<br>The staff was very nice and helpful.

We had a wonderful experience at The St. Regis New York while spending New Year’s with our family. The staff treated us exceptionally well and were incredibly kind and attentive to our baby’s needs, which made our stay truly stress-free and special. The food was absolutely delicious, and the overall service exceeded our expectations. Highly recommended.

The St. Regis New York is my favorite hotel in New York City. The perfect size, incredibly elegant, and exceptionally well run. The luxury technology is outstanding, especially the unique lighting control system, and the attention to detail is unmatched.<br><br>The food is always delicious and beautifully presented, and they are very accommodating with children’s menu options. Modern comforts blend seamlessly with timeless architecture and historic charm. Truly classy, unforgettable, and my number one hotel experience ever.

Love ❤️ this property on 5th Avenue.<br>My husband and I stayed to get in the holiday mood and we sure did!<br>Just beautiful<br>Have Tea! Go to the Sabre and the king 🤴 kole bar is very cool!<br>St Regis NYC is the birthplace of the Bloody Mary...

I have stayed at this hotel for years and can tell you the level of service and 5 star rating should be dropped. The location is excellent and has not changed. The bellman was extremely friendly. The front desk staff were mediocre at best overall. The lobby was recently renovated however it lacks the original European charm to a degree now and they do not do holiday decor like they did in years past. They did not acknowledge any Marriott Status, came across as less than interested and unauthentic in their expressions and demeanor. The Butler service seemed to be individuals with limited bedside manner. They don't walk you to your room at this hotel and unlike years past or at other St Regis hotels they did not have anything in the room (fruit, champagne, muffin) which for a 5 star hotel and like with other St Regis hotels is standard. I had to change rooms due to the heater not working and the specific room I was given was on a corner where the vent blew cold air directly on the bed. It was 61 degrees in my room. The manager at first reiterated they were sold out and when I relayed they shouldn't be selling out of commission rooms I was given another room on the same floor. The new room ultimately had working heat however this room was a victim to the windows not ever being upgraded so was extremely noisy. In the past the hotel used higher end soaps and shampoos (as other St Regis hotels still do, was just in Rome for example) however this St Regis has most definitely downgraded the level of products. Also, the mirrored TV was inoperable except on 2 channels. The day of check out I had 3 issues with my folio where I had to call to get them resolved. While however minor for a 5 star hotels such should not occur especially when expectations are set such charges would not be applied (internet, laundry, etc). See below for more details. If after reading this you feel the hotel is 5 star worthy then you should enjoy your stay however I can only give the hotel 3 stars at best which is truly embarrassing for 5 star hotel proclamation.

This was the worst hotel stay of my life. I have significant medical issues, and I require a specific pillow to accommodate these medical issues. On our second day at the hotel, the hotel staff took my personal pillow that I had brought from home from my hotel room. They never asked me about taking it, nor did they inform me that they took it. We got back to the hotel around 10 p.m. that evening and discovered it was missing. The hotel staff was apathetic and didn't even apologize for taking it. They had the tone that they didn't fully believe me. We called and talked to many members of the staff, and everyone had the same response—there was nothing they could do until the morning. I had to spend the whole night without my medically necessary pillow. I barely got any sleep, and my neck and back were in significant pain for the rest of the trip. The next morning, they found the pillow and brought it back to me, but I never received an explanation of what happened nor a real apology. To make it worse, this was the night before my girlfriend’s 30th birthday, which was the purpose of our trip. Because your hotel staff took my medically necessary pillow, I was in significant pain during my girlfriend's birthday celebration, which limited the activities we could do. This was a nightmare of a trip caused by your hotel staff. This was the worst hotel stay of my life. I will never stay at the St. Regis NYC again, and I will probably never stay at another St. Regis anywhere again after this.

My husband and I had an unforgettable dining experience at La Maisonette in The St. Regis, New York. From the moment we walked in, the holiday décor was absolutely stunning—elegant, festive, and perfectly in tune with the season.<br><br>What truly made the meal exceptional was our waitress, Jessie, who has been with The St. Regis for over 30 years. Her professionalism, warmth, and attentiveness were remarkable. Jessie was personable and delightful, making us feel like honored guests rather than just diners. Her knowledge and genuine care elevated our entire experience.<br><br>Every time we return to The St. Regis, we will be requesting one of Jessie’s tables—she is a true gem and embodies the spirit of hospitality that makes The St. Regis legendary.

My stay at this hotel recalibrated what a hotel can offer. The service was top notch as was the staff, and quality of the location and offerings. I arrived early and was able to get into my room right away if I sacrificed the view a little bit (which I was) and then utilized the laundry services, turndown service, onsite breakfast, and greatly enjoyed all of the offerings I was provided. Had one of the best sleeps ever in a hotel and still have the personalized hand-written card they provided me thanking me for staying. I've told so many people about my time there and how great of an experience it was for me to stay. It's possible that this is the overall quality of service when staying at a hotel of this caliber, and I just haven't experienced that before, but this really felt like a notch above the rest.

The St. Regis New York was truly amazing — easily the best hotel of my entire trip.<br>The service and the room were exactly what you would expect from the legendary St. Regis name.<br><br>Especially Ruben, who assisted me throughout my stay — his professionalism and warm, flawless service were genuinely impressive and made my New York trip incredibly enjoyable.<br>It was the kind of service that stays with you long after you leave.<br><br>Choosing the St. Regis was absolutely the right decision, and I’m still thinking about the experience.<br>I can’t wait to come back.

This is a gorgeous hotel in an unbeatable location. The hotel itself and the rooms are stunning and everyone who works there is really lovely. Everyone went out of their way to make us feel welcome and accommodate us as we were travelling with our toddler which was slightly stressful. There was warm milk brought to the room for our child every evening which was hugely appreciated. In particular, the fitness centre staff and breakfast staff in the dining room always went out of their way to ensure we had a wonderful experience and we always appreciated their warmth and kindness. It was a fantastic experience all around.

This is most certainly my favorite address in Midtown New York City. This iconic hotel offers a look back in history. There have been many updates to the hotel which we find the new breakfast dining area near the King Cole Bar to be bright and cheery and very modern with some of the old style details. We do enjoy the convenience of location. The staff in the breakfast area is very nice. The concierge staff is top notch. The management team and front office are super responsive!

I want to say this place was top notch. From the moment we pulled up, the bell Man came out and helped the passenger out of the car cause traffic was coming. They immediately got our luggage and brought it inside for us. The front desk attendance were fabulous. They, they were so kind and so helpful. We left our luggage and went walking around New York City. They called us later and told us our room was ready, and since we were Marriott members, we were even upgraded to the most beautiful fabulous deluxe room. The shower had the most pressure I had ever had in a shower. Neither of us could get out of the shower. It was amazing. We also took a bath, and the tub was very comfortable. They brought us slippers as they didn’t like us walking around in our bare feet. We took advantage of the butler service and got tea and coffee sent to the room which I’ve never experienced in any hotel before without paying for room service or making it ourselves with in room, coffee, kettles. The bed was very comfortable and the down comforters were very soft. It reminded us of being in Europe. Check out is at 11, but they gave us an extra hour because we are gold members. The location is phenomenal for shopping and to see a Broadway show.<br>I heard they have complementary shuttle service to take you anywhere within 10 blocks, but we did not use this feature or ask about it .<br>One Saturday night stay was 100,000 points.