TrusTeaLocal guide
★★★★★a year ago
Have you ever gone been the one to suggest a place, and then it falls through? That's what happened here. We had the option to go here or to a different restaurant and because I've been here a few times before (but not enough to be considered a regular) I suggested we come here. I checked to see if there was a way to make resys, and that wasn't an option that I noticed, so we just went as walk-ins. It was a Wednesday and about 6pm. When we walked in, I noticed there were people sitting to the side waiting to be seated, but they had a larger party they were waiting for. The back area was empty, and a few tables were empty up front, but the bar was pretty full. We walked in and waited a few minutes , and eventually, we were acknowledged by the bartender who said our table would be ready shortly. While waiting, some regulars walked in and seated themselves in the back and at the bar, notifying the bartender of where they were going. Maybe their party was there so I was minding my business.<br>Although a few tables were already cleaned and set up, we we told to wait for one being cleaned from guests who just left, but no problem.<br>We were told to go sit in the table just wiped down, and I was given some menus and informed water would be brought over. Guests for two other tables came in and were seated pretty quickly, and the person tending the bar came over to bring them water and take their orders as well. Now, with it being allergy season, and although I carry around a bottle of water in case I get choked up, I ran out. So I felt a coughing fit coming on, and since we still hadn't received any water or service at all at this point, I got up and went to the bar to ask for some water. The bartender who stated we were going to get water 2 tables and 15-20 mins ago stops me on my way up there and basically reprimands me saying "sit 'sweetie' I got you! " I'm trying to explain to him how I actually needed water then, and he's telling me that he's coming as if it was just my not being patient. I could have said something more or ignored him and got water anyway but I wanted to see how this played out so I went back to the table and sat and waited and started coughing as I knew would happen and he eventually came over after chatting with some friends or locals that came in and another table. Finally, he comes over to bring our table a bottle of water. At that point, he then he took our order. We informed him that at this juncture the dessert (slice of cake) that we were ordering we wanted packed up to go, because we knew our timing and he proceeded to tell us we can take our time and chill and have it afterwards....<br>Fast forward, we get our food after a while. And we have no utensils. Yes, we have chicken for a portion of the meal, but we also had food that needed forks...<br>At no point did our server come to check on us to find out if we were good or if anything was needed when our food was delivered. He did enjoy the camaraderie of the regulars who stopped by and those who seemed to be friends. In no way would I ever say or suggest to ignore those who are your regulars because that's how you keep them, but also don't ignore those who you think are new or you just don't notice because that prevents them from returning. We were able to get another servers attention and asked for to go boxes and then adked for the check. We basically were seated to get our food to go. One star is for the other server who came up to assist, (female, pretty brown- skin, pony tail, average height and nice demeanor) and another star for the person bringing out dishes and running back and forth seemingly bringing dishes from storage (male, latino, braids, about 5'3, -5'5 very polite).<br>This really took away from my previous experiences there, and I doubt I'd plan to return anytime in the near future.
