15 verified Google reviews · 14 with owner responses
3.7
★★★★★
15 reviews
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10
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TC
TweetyJ C
★★★★★2 weeks ago
Carolina was amazing! She is so friendly, attentive and made sure everything was perfecttt she has a great attitude and excellent customer service she made my first smash burger experience even better than I expected. Thank you Carolina! I’ll be back!
Response from the owner
That first visit sounds like a home run, Valued Guest.<br>Carolina’s friendly, attentive care clearly set the tone and helped make everything feel just right from start to finish.<br>We love knowing your Smashburger experience exceeded expectations and left you excited to return.<br>It means the world to our team and we can’t wait to have you back for round two.
KB
Kat B
★★★★★2 weeks ago
Food is consistently fresh and delicious. Thank you to Carolina for always providing great service. Looking forward to returning!
Response from the owner
Consistency like that is what keeps Smashburger special, Kat.<br>Knowing the food is always fresh and delicious makes every visit something to look forward to.<br>We’re also glad Carolina’s great service continues to stand out and adds to the experience each time you stop by.<br>We look forward to providing consistently Smash‑tastic experiences in the future!
JC
Jimena Contreras
★★★★★2 weeks ago
I went in to pick up an order for myself and let me say, the staff there are incredibly rude. There was an issue with my order as it was not ready on time and the longer I waited, I became impatient. I had brought it up to a staff member, Tatyanna, and all I wanted to find out was how much longer for my food. She had given me an attitude and began to raise her voice. Additionally, she talked over any word I tried to get it. I tried to talk to another worker but no once seemed to listen to me as there was loud music being played. That was my biggest complaint but eventually I received my food and it was cold but I had nothing else in me to talk to another worker as they were all rude. This smashburger has horrible customer service and definitely not coming back to this location. What a shame!!
Response from the owner
Your visit raised some important concerns, Jimena. We appreciate you taking the time to share feedback about the interaction with our team, the wait for your order, and the overall in‑store environment at Smashburger. Experiences like the one you described help bring attention to areas that deserve a closer look, especially when it comes to communication and atmosphere during busy moments. We value hearing these perspectives as they help guide improvement across our locations. Please contact us at https://social.welovetohearyou.com/T-1125239. We’d love the opportunity to make it right.
JS
Jesmin samy
★★★★★2 weeks ago
This place is amazing, you are greeted with warmth and respect, the food is delicious and most importantly the place is spotless! Kind and helpful cashier her name is Carolina! Thank you we will be back soon!
Response from the owner
Walking into a place that feels warm and respectful sets the tone right away, Jesmin. Hearing that the food was delicious and the restaurant spotless tells us the entire experience came together just the way it should at Smashburger. A kind and helpful welcome from Carolina adds that personal touch that makes a visit memorable. Thanks for being part of what makes Smashburger special.
NS
Nikita SoteloLocal guide
★★★★★3 weeks ago
Tasty treat after a long day driving, Carolina was super helpful with our order, she really made it happen—five star service!
Response from the owner
Thanks for the great rating we appreciate it!
DS
Deidra Scott
★★★★★a month ago
This Smash Burger is always very clean and organized, and efficient. Today, I was served by Carolina<br>. She was very polite and friendly and made the experience very pleasant.
Response from the owner
That’s a great way to sum up a visit, Deidra. We love hearing that this Smashburger location felt clean, organized, and efficient from start to finish. It’s especially nice to know Carolina’s polite and friendly service helped make the whole experience so pleasant. We’re glad to hear about your smashing experience, and thanks for being part of what makes Smashburger special.
EP
Enyerlin Paulino
★★★★★2 months ago
I usually love the burgers but the customer service is awful. It was 8:30pm (they close at 11pm) on a Thursday and two of my friends ordered burgers to dine in, they were rude about all of the others 4 of us seating together our different stuff to eat from the store next to it. Even though some of us ordered food at the burger’s place. They said tables were close in the back where there was space for our group. They said we couldn’t stay and we all had to leave. I just find it very unfair and other places wouldn’t care about having a group have a nice time. If you have tables why prevent the people from using it?
Response from the owner
That sounds like a frustrating visit, Enyerlin, and we appreciate you taking the time to share your perspective. We recognize your concern around how seating and dine‑in expectations were communicated while part of your group had food from another nearby store. While policies can vary by location and time of day, your feedback about how the interaction felt is important for awareness. Thanks for bringing this to our attention—feedback like this helps us aim for more Smash‑tastic experiences ahead. Please contact us at https://smashburger.com/smashrewards/connect so we can follow up.
JM
J MoralesLocal guide
★★★★★3 months ago
Got an order for pick up 3 out four items were fine and good big the Mac and cheese was horribly burnt and inedible.
Response from the owner
We appreciate you sharing this with us, J. Hearing that most of your pickup order met expectations while the mac and cheese did not is important feedback. We understand how this affected your overall experience, especially when product quality is key. Our team aims to ensure every item matches what guests expect from Smashburger. Please contact us at https://social.welovetohearyou.com/T-851247 so we can follow up.
KP
Katherine Parsons
★★★★★4 months ago
Cashier/server was very pleasant. Enjoying the new menu options. Freshly cooked burger and fries made to order.
Response from the owner
Now that’s a wonderful review to read, Katherine. Your shoutout about our pleasant cashier/server and the freshly cooked burger and fries truly made our day. We love knowing you’re enjoying the new menu options and the made‑to‑order quality. Smashing to hear you had such a great visit, and thanks for being part of what makes Smashburger special.
PB
patrick Butler
★★★★★5 months ago
Came here to grab a quick bite with my wife. The place was calm, not so crowded or loud. The server/cashier was pleasant and professional. The food was great. We ordered the cheesy Mac smash and the scorchin double bacon stack, with some tots. Definitely recommend!
Response from the owner
Now that’s a smashing review, Patrick! We’re thrilled you enjoyed the calm atmosphere and the great service it means a lot to us. The Cheesy Mac Smash and Scorchin’ Double Bacon Stack are fan favorites, and we’re glad they hit the spot along with those tots. We look forward to smashing you up another great meal soon!
GR
G. RoseLocal guide
★★★★★7 months ago
Our first time at this location. I asked the server to say “ welcome to smash burger home of the smash burger -can I take your order “. And he did it. Thank you Kadiri. The staff was very welcoming. And the place is VERY clean !!
Response from the owner
Welcome to the fam, Gyl-Maria! We’re so glad your first visit was a great one. Here’s to many more. Come hungry—we’ll be ready.
AP
Alexandria Pascal
★★★★★7 months ago
This took an HOUR and a half to receive from DoorDash. Not only did the dashers keep leaving because the staff is so incompetent.<br>The food was sitting there ready!!!!! I received the food freezing cold, and the tots were hard and stuck together and oily and disgusting also WHO SALTS FOOD?!!!! Even McDonald’s knows better than to POUR SALT on the food. This is unacceptable. And I’m reporting this everywhere the staff is slow. Mind you the dasher came straight here. Nasty . Give people the service you would like to receive.
Response from the owner
Thank you for bringing this to our attention, Alexandria. That’s not the experience we aim to deliver, and we completely understand how disappointing that can be. We’d really appreciate the chance to make it right—please reach out to us at reviews@smashburger.com so we can follow up directly.
F
Fenrakk101
★★★★★8 months ago
I have come here often over the years, but in the last few months I've become a regular customer. Amongst all the neighboring businesses, this location has always been the cleanest and friendliest. The front staff have always been polite and happy to help; I've regularly been greeted by Elijah, Tatiana, Jasmine, and Zabella. I don't know the chefs by name, but the food has always been excellently prepared and served.
Response from the owner
We’re smiling big over here. Thanks for taking the time to share such great feedback. It means the world to our team—and we can’t wait to have you back for round two.
Z
ZAWAACESSPACECASELocal guide
★★★★★10 months ago
Food is absolutely disgusting. I asked for tomatoes in my burger. They gave me two small cherry tomato slices that didn’t fit the whole burger.<br>I paid $22 for this meal they didn’t put enough cheese they put some nasty P colored butter on top of my bun instead if I asked for American cheese I should get it on the entire bun.<br>Also I should’ve gotten a slice of American cheese next time I’m never buying from here again.<br>I tried this earlier and it was better when I ordered from the website, but this is deplorable and really disgusting and the burger looks just plain diseased and horribly nasty.<br>The pickles look nasty.<br>The lettuce isn’t even on burger enough and it took almost 40 minutes to get here.<br>I’m disgusted you guys don’t deserve my money and you guys need help.<br>I hope you have a horrible rest of your year and life good day!<br>I couldn’t call any of you saints.
Response from the owner
We’re really sorry this visit didn’t live up to our standards. That’s not the experience we aim to deliver, and we completely understand how disappointing that can be. We’d really appreciate the chance to make it right—please reach out to us at reviews@smashburger.com so we can follow up directly.
AC
Al CohenLocal guide
★★★★★7 years ago
Fun fast casual burger joint with good options. Staff was friendly and efficient. Like the Brussel sprouts side option - they're frying them in oil but a little healthier than the fries... Good patty choices - would like to see buffalo burgers. Price a little higher than warranted for sides and drinks. Nice that there's a reward program. Don't know that I will go enough. Parking lot is tiny and claustrophobic.
Reviews sourced from Google. Displayed for informational purposes. Ratings reflect reviewer opinions at the time of posting.
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