Smashburger

The food is great but that’s it. I ordered a kids meal and that comes with the little carton of milk. So of course kids being kids he drank it quick. He was hungry.<br><br>The wait was 20-25 minutes. By the time the food was ready we went to wash our hands and there was no soap in the restroom. I asked for hand sanitizer and they told us they would put soap in the bathroom soon.<br><br>Off course a starving and cranky 6 year old it’s just gonna eat no matter what. While eating he got thirsty and I tried to get him water. I’m told they can’t give cups for water. The line is almost out the door and the cashier had stepped away. I would pay for a bottle of water but stand in a slow line again? That is not cool. That’s even disrespectful. Especially after having to wait so long for the food.<br><br>The food was great though. I had the spicy chicken sandwich and it was amazing. My son inhaled his cheeseburger and fries. No complaints with that. If you are taking it to go is probably fine.

Monica, is a great addition to the team here, I came in with my son and wife and she took great care of us with helping us navigate through the menu and giving us great recommendations. I also enjoyed the food but mostly her service!!

Food was delicious. Took about 30 minutes to receive my food.<br><br>Milkshake - 5/5. Handmade with real milk and cream<br><br>Double stack smash burger - 5/5. Delicious and very flavorful. Made to order<br><br>Smash fries - 5/5. Love these!!! I should’ve got the large size. The flavor is very good and they aren’t too greasy<br><br>Big Shrimp roll - 4/5. I am unsure if I’d get it again. It was good but nothing special. The sauce was delicious.<br><br>Chicken tenders - 5/5. Fried to perfection and tasty<br><br>Fountain drink - 4/5. Lost some of the fizz but nothing was bad. It’s self serve and refillable.<br><br>Overall, solid 4/5 rating due to the wait times. Customer service was good. Small dining area. It’s just the time for the food takes a while but I would come back.

Lines were long and Monica just came out from no where jump in and had the line started moving. Shes is so delightful and cheery. She took her time explaining the items on the menu for me as I couldn't see it without glasses. Great with patience!!!!! . My son states " Monica is one of the best workers I've met"

The lady at the register provided amazing customer service!! But as for the rest of my experience here, it was ridiculous! Other than the lady who took my order, the customer service here is horrible! I waited 30 minutes for my order! My order of what was supposed to be “LOADED FRIES” was trash. The fries barely had cheese on it and was dry!!! The container also was not full. Also, they let the delivery drivers fill your drinks here if you order online delivery! Any restaurant that does this is DISGUSTING! My burger was also dry!

Excellent customer service, and the staff was 10 points. The burgers are big and full of flavor. They have spicy options, classic favorites, and local options. I’ll definitely be back!

I recently visited the Smashburger location and had an excellent experience. The staff were incredibly kind, gentle, and respectful throughout our visit. The manager was very attentive and clearly takes pride in their work—making sure our family’s food was fresh and that we were well taken care of at our table.<br>The cashiers were also amazing—soft-spoken, patient, and welcoming. It’s not often you come across such consistently great service from the entire team.<br>I will definitely be returning to this location and highly recommend others to stop by and eat here!

I had such a great experience at Smashburger! From the moment I walked in, I felt genuinely welcomed. The manager, Gerald, went above and beyond to make sure everything was perfect—his positive attitude really sets the tone for the whole place. His cashier was just as amazing—friendly, attentive, and made the whole ordering process smooth and enjoyable.<br><br>The food was fresh, delicious, and came out quickly, but what really stood out was the customer service. It’s rare to feel this valued as a customer, and this team truly made my day. I’ll definitely be coming back. Highly recommend this location at Gateway Mall Center.

Our server Nika was really friendly & charismatic. I really appreciate that, it's hard to come across now a days. The rest of the staff were also nice. The food is always delicious, I love coming here.

Amazing hamburgers, the fresh most tasty shakes yoga, and the associates of friendly beyond Belief, especially the lady helped me at the register named Asia… Anyone likes Burgers and Shakes this is the place to come to

Ordered delivery. The worst experience ever!! The food arrived 40 mins late, & it was cold. To top it off, the burgers had limp lettuce, missing tomatoes, and the burger meat is seasoned super salty. I ordered the Shrimp and Fries with 2 sauces and I received none. The milshake ended up being strawberry milk by the tine it arrived. I expected much more for the price of this family order. Terrible! Last time ordering, or puechasing from this place. Sorry for the bad review, which is tied to the poor delivery. But, the order should have been correct and more presentable.

There was not that much customers to cause this much problems. They take very long to attend. ALL employees have a nasty attitude and telling customers to wait and if they did not like it they can leave. I DO NOT recommend coming to this place. They need to better their employees. Not only me I have seen other customers complain that the orders are taking long just even for one thing. If the manager or the owner can’t get this right. This store should be shut down or hire better employees or be reported to the city or something.

If you want to get food poisoning do not eat here. Waited 30 minutes for 1 Colorado dog, no sides or drink and it took them 30 minutes to make this. The customer service was terrible, I asked the manager for a refund and she had an attitude. As soon as I requested a refund this is when they brought this mess out. This is how I opened the container to find my food.

This staff is horrible. No cashiers, no one around helping you, the staff ignores you, they said they are stopping taking orders in the middle of the day, staff arguing in the back about no cooks. They using curse works in front of waiting customers. This place deserves better staff. Let them all go.

There was no line so I received my food fast, which I liked. The young lady who took my order was nice. I ordered a Double Spicy Jalapeño burger with sweet potato waffle fries and a cinnamon bread pudding shake. The shake was delicious and so was sweet potato waffle fries. However, to my understanding the only thing supposed to be smashed is the burger meat. My whole sandwich was squished and looked very messy.