Hamburger restaurant

Smashburger

BaysideQueens

4.5· 1,915 reviewsClosed now
Smashburger — hamburger restaurant — in Bayside — Queens — NYC
Smashburger interior — Bayside

Bayside

Queens

The brief

About Smashburger

Smashed patties, crispy edges, thick shakes — Bayside counter joint that does burgers right, no fuss.

Community Rating

4.5

½

out of 5

1,915 community reviews

Rating aggregated from community reviews across platforms. Read full reviews on Google or Yelp for detailed diner experiences.

Community-sourced rating

Reviews

What diners say about Smashburger

15 verified Google reviews · 15 with owner responses

4.6

15 reviews

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melanie bLocal guide
3 months ago

Burgers are delicious! Service on the otherhand is horrible. The girl taking my order was talking & texting someone mid taking my order and when I asked for extra ketchup she rolled her eyes at me. Highly doubt I will be coming back to this location.

Response from the owner

We appreciate you sharing this with us, Melanie. It’s clear that while you enjoyed our burgers, the service experience didn’t meet your expectations, and we understand your concern about the interaction you described. We aim to create a welcoming environment for every guest, and feedback like yours helps us recognize where improvements are needed. Please contact us at https://social.welovetohearyou.com/T-894557 so we can follow up.

David Larsen
4 months ago

Food was delicious and well-presented. Honestly, service was better than most "traditional" sit-down restaurants I've been to lately. Irene was very attentive to every customer in the place and even followed up on how everything was throughout the meal.

Response from the owner

What a wonderful review to read, David. We’re thrilled you enjoyed the delicious, well presented food and that Irene’s attentive service made your visit shine. It’s great to hear how much you appreciated the level of care throughout your meal. Smashing to hear! Thanks for being part of what makes Smashburger special.

Blue Star
5 months ago

I love this place! Food is so good I keep coming back for more. They also change the menu semi-often so keep an eye out for their limited time offers(they’re so good).

Response from the owner

Love hearing that, Valued Guest! It’s awesome that our food keeps you coming back and that you’re enjoying those limited-time offers they’re a fun way to keep things fresh. Thanks for being part of what makes Smashburger special. Here’s to many more. Come hungry we’ll be ready!

Lina P
5 months ago

1/14/26 Every time we come here we have a great experience but this time was outstanding. Between the quality of the food and the customer service from Nelly and Julian, I must say I will keep coming to this specific location for that reason. Thank you!

Response from the owner

Outstanding feedback, Lina! We’re thrilled to hear that Nelly and Julian made your visit exceptional and that the food quality impressed you. It means the world to our team and we can’t wait to have you back for round two. Thanks for being part of what makes Smashburger special!

Taskin SenerLocal guide
5 months ago

You really can’t go wrong with the double smash burger 🍔. Perfectly smashed patties with crispy edges, juicy in the middle, and packed with flavor in every bite. The fries are hot, fresh, and the perfect side to balance the burger. Simple menu, done right, and always satisfying. Definitely a go-to spot when you’re craving a solid burger with no disappointments. Service is pretty good also and atmosphere is regular burger spot 👌

Response from the owner

You just made our day, Taskin. Hearing this makes all the hustle worth it. Thank you for your support—and your appetite! Hope we see you again soon.

Alisha Sukhra
6 months ago

Irene was a lovely host. Attentive to the cleanliness of the restaurant and being sure to take orders with a great flow.<br>Will visit again.

Response from the owner

We love hearing this, Alisha. Our team works hard to make every visit a great one—so thank you for noticing. We’ll make sure your shoutout is shared with them!

D ManLocal guide
7 months ago

Nice and spacious location. Casual and comfortable atmosphere. Clean. Irene was a pleasant server. Great smoked brisket. Nice fries.

Response from the owner

We’re smiling big over here. Thanks for taking the time to share such great feedback. It means the world to our team—and we can’t wait to have you back for round two.

Jungrok ShinLocal guide
8 months ago

Smash fries came out soaked in oil that was obviously not up to temperature. Napkin shows how much oil is being soaked up as we tried to pay them down. Didn't eat them at all. Burgers were fine. Also they had cherry coke syrup in the regular coke feed.

Response from the owner

We’re sorry the food didn’t meet your expectations, Jungrok. We take pride in every meal we serve, and it’s disappointing to hear we didn’t deliver the quality you expected. If you're open to sharing more details, we'd appreciate the opportunity to look into it. Please reach out to us at reviews@smashburger.com.

Hyunbin Kim
9 months ago

You don't see many burger chain with high rating like this, and there was a reason. Everything I ordered came out so fast and so good, and the service was great. Not to mention how clean the store is too. Irene at casher was so kind and helpful guiding us through the menu. Definitely coming back!

Response from the owner

We’re smiling big over here, Hyunbin. Thanks for taking the time to share such great feedback. It means the world to our team—and we can’t wait to have you back for round two.

CL GLocal guide
10 months ago

The place was almost empty when I got there on a Saturday afternoon. There were 2 people inside waiting for their order. The cashier was also the guy getting the orders. Nobody sat inside to eat even though the place was pretty clean and has a big dining area. They have customer facing kiosks, but they don't work for ordering food. I think they are there just to show store ads. It is nice to have a human interaction, though. I ordered a burger, hot dog, fries and some brussel sprouts. Everything was delicious. The smash fries come with some rosemary salt on it and the hot dog has the bun toasted on the outside. I was surprised that the fried brussel sprouts have more calories than the fries. The most calories came from the burger.

Response from the owner

Thanks for the love! We’re so glad you enjoyed your visit. We’ll be thinking about your kind words all day—and making sure your next burger is just as good (if not better).

Alan TanLocal guide
a year ago

After passing by SmashBurger every weekend and always telling myself, "I should try it someday," I finally stopped in today—and wow, I regret not coming sooner!<br>The restaurant itself is spacious, with plenty of seating, and everything was clean and welcoming. The staff was friendly and made the experience even better.<br><br>Now, let’s talk about the star of the show: the burger. It was absolutely amazing—juicy, perfectly seasoned, and so flavorful that every bite had me craving the next. I also ordered the fries, and they were delicious too—crispy, well-seasoned, and the ideal sidekick to the burger.<br><br>I don’t know why it took me so long to give this place a shot, but one thing’s for sure: I’ll be back way more often.

Response from the owner

Glad to hear all the smashing is doing exactly what it’s supposed to.<br>

Alan and Deirdre ForeverLocal guide
a year ago

First bite of juicy goodness from my Classic Smash Double. Spices on the meat just hit the mark, still retaining its angus beef flavor. Ingredients are fresh. Let's keep crushing or "smashing"it, Smashburger! 👍

Response from the owner

Glad to hear all the smashing is doing exactly what it’s supposed to.

Dan EspositoLocal guide
a year ago

Went here for a quick dinner and got the BBQ Bacon Burger meal with a milkshake, while my fiancée had the Classic Smash meal. We also shared an order of chicken tenders. The food was delicious, and the service was top-notch! Irene, our cashier, was very attentive, and the kitchen staff did a great job. Highly recommend!

Response from the owner

That’s awesome. Let’s do it again sometime. You free for lunch? We’re open.<br>

Lexi CLocal guide
Edited a year ago

Very tasty fast food burger. The fries kind of remind me of McDonald’s with the size and texture but they are flavored differently. The ones we got were smash burger fries and they have a HINT of garlic and rosemary. One thing I will say is that the burgers were extremely greasy (hence the bag), not sure if they are able to control that though, assuming they probably use higher fat content meat (since it is a fast food chain). But overall I’d come here again but not too often, since I don’t want a heart attack lol.<br><br>Update: in response to the response I received from smash burger. “100% angus beef” I googled and it says it could be between 30-65% fat, so yeah I prefer my meat at 93% LEAN aka 7% fat …

Response from the owner

We’re sorry the food didn’t meet your expectations, Lexi. We take pride in every burger we serve, and it’s disappointing to hear we didn’t deliver the quality you expected. If you're open to sharing more details, we'd appreciate the opportunity to look into it. Please reach out to us at reviews@smashburger.com<br>

KC LaViolette
a year ago

Truly a do-not-miss burger joint! The food was amazing— we got the Classic Smash, french fries, Smash fries, and tried scorchin’ hot fries, and all were incredible. Jeffrey at the counter was super nice and helpful, and made sure our experience was as fantastic as possible. We finished out the meal with a cookies and cream milkshake, which was perfectly mixed, and looked gorgeous (I wish we had taken a picture!) Highly recommend this location!

Response from the owner

That’s what we love to hear. Glad you enjoyed it. See you next time.

Reviews sourced from Google. Displayed for informational purposes. Ratings reflect reviewer opinions at the time of posting.

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