Shake Shack Fulton Transit CTR - Manhattan

I was charged double the amount on my online order here. I showed them the double charge before picking up my food, and they assured me they would refund me. Never happened. Despite going back twice, and being promised a refund by two different managers. I was told they could not refund it locally because it was placed online. I should have declined the charge to my card when it first happened, but I believed they would refund me. Lesson learned.

Food is amazing shake shak burgers are a must go in NY!! Atmosphere here really chill and nice! Perfect for a quick lunch, me and my friend got the shake shak burgers the best ones!!

Very delicious burgers und crunchy fries 🍟 🍔 I got a 50/50 with pomegranate and sweet basil that was also very 🤤 tasty

Fantastic option if you're looking for a reliable, delicious meal without the high Manhattan price tag. It’s an easy walking distance from the 9/11 Memorial & Museum, making it a perfect lunch spot after visiting the site. Since it’s a local NYC original, you know the quality is always there. Great burgers, fast service, and a very convenient location!

Our visit was truly disappointing. We’ve had great experiences at several Shake Shack locations around the world, and my kids absolutely love the brand. Unfortunately, this particular unit does not live up to that standard.<br><br>The service felt apathetic, almost as if customers didn’t exist. Orders were coming out wrong constantly. I noticed at least two incorrect orders before mine, and more mistakes afterward. And of course, my order was wrong as well.<br><br>What was even more frustrating was seeing how the staff handled the corrections — it felt unwilling and careless. Because of that, we decided to just accept the incorrect order rather than go through the process.<br><br>It’s a shame. Shake Shack is usually a charming and reliable brand, but this location was quite disappointing.

If you want to eat fast and a good burger I don’t see a better fast food chain than shake shack.<br>The burger is well balanced, you can really taste the grilled smash patty flavor slightly more than the rest of the ingredients wich makes it very delicious.<br>I only gave this place four stars instead of five because it wasn’t very clean.

I love coming here!!!!! Not only because the food is AMAZING but the staff is EXCELLENT!!! I don’t know any of these people that work there but everytime i’ve been coming back recently the staff is soo helpful and polite. Especially the guy with the scarf on his head that serves the food. I think his name is Ty or something. Definitely one of the best customer service experiences i’ve had at a fast food restaurant with him. Everyone seems to love their job and i love going to places like this. Great job to whoever hired the staff because they are soo nice and friendly. They will help you at the kiosk and give you anything you ask for. I appreciate it. My favorite location 💕 10/10

Special shout out to this lady(i didn’t get her name). I was having a bad day and this lady took my order. She is warm, welcoming and friendly. Her voice is so comforting and sounds so optimistic. I ordered a double shack and she was cheering me on makes be blush but also funny. I’ve seen her checking on customers, pouring a cup of water for a child and volunteer taking picture for a group of British students on hols here. Very nice to see someone so bright in the morning. Pls keep it up girl.

It’s shakeshack! What else can I say.<br>Good burger!<br>Clean table area. Rest room was clean too but one of them, only hot water was on. Other than that it was great.

During a visit to the Shake Shack in Fulton, we had a great experience. We tried the BLT, ShackBurger, and avocado bacon chicken sandwich, all of which were delicious. The BLT was fresh and crispy, with just the right amount of bacon, lettuce, and tomato on a soft bun. The ShackBurger was juicy and flavorful, perfectly capturing that classic burger taste with high-quality ingredients.<br><br>The avocado bacon chicken sandwich was a standout, featuring tender chicken topped with creamy avocado and crispy bacon. The combination was rich and satisfying, with each bite offering a perfect balance of flavors. The BBQ cheese fries were the perfect side, with a generous helping of melted cheese and tangy BBQ sauce that made them irresistible.<br><br>Overall, the quality of the food and the friendly service made for a satisfying and enjoyable meal at Shake Shack in Fulton.

Modern aesthetic, friendly staff, and good burgers. Back in March 2024, I ordered the Korean BBQ burger and spicy Korean BBQ fries.<br><br>The burger tasted nice, albeit the miso sauce overpowered the other ingredients in the burger. The fries weren’t spicy at all, so I wouldn’t recommend them. Just buy regular fries at a lower price instead.

You will enjoy the food here at Shake Shack if you like the flavor of cardboard. The burger was absolutely dry and boring. We waited 30 mins at 10 in the night when it wasn’t even that busy. The dining area was dirty and unattended. I guess Shake Shack is not for me.

First time came to know no vegetarian options even with the shroom burger. All the patties are fried in the same oil as chicken/beef. One of the team members was SO generous to accommodate us with our strictly vegetarian options to avoid cross-contamination. Highly appreciated the generosity.<br><br>Too crowded<br>You have to clean your own table<br>Too small<br>Not enough vegetarian options

Finally got to try this!!! Would like to say I am a fan of their burger now, especially those got the fried mushroom. Ordered the Shake Stack, the black&white milk shake and their bacon cheese fries.<br>The burger was good. I love the sauce and the fried mushroom. Their beef patty was also very fresh. Great ingredients with reasonable size.<br>Their fries taste better with ketchup actually, as having cheese made it too heavy. The crispy outside goes well with the ketchup as it would be a good combination of hot and salty to g with cold and sweet.<br>Shake is good too, a little too sweet for me but good quality.

Shake shack renowned for their delicious burgers. Now they have breakfast too.<br>The sausage egg and cheese breakfast sandwich was just as delicious as the burgers.<br>Freshly made with real ingredients. I'd definitely recommend trying this place out for breakfast. Admittedly, you wouldn't want this to be your everyday breakfast. But, every once in a while, it's a good treat.<br>The service is warm and friendly. While the staff were polite and discreet.<br>It's a large place, ideally suited for the Fulton Street Station.<br>Open early and late, it's very convenient for grabbing a bite on your way home.