I ordered Pad Thai, Basil Rice, and Penang Curry with tofu as the protein. The prepared dishes felt like Pad Thai = tofu with a side of noodles, Basil Rice = tofu with a side of rice, and Penang Curry = tofu with a side of coconut curry. There was very little besides tofu and barely any vegetables. I’ve eaten at this restaurant at least 10 times before and have always enjoyed the food, which is why this experience was so disappointing.<br><br>The tofu in all three dishes was fried to the point of being nearly inedible—extremely chewy, tough, and almost plastic-like in texture. I literally had to discard every single piece of tofu from all the dishes and throw them away. The Penang Curry, which usually includes sweet potatoes, came with only beans and tofu this time, making it feel incomplete. The Pad Thai was unusually dry and had an odd taste that was very different from what I’ve had here before. The only dish that had some flavor was the Basil Rice, but even then, a large portion of it was dominated by the same inedible tofu.<br><br>It’s unfortunate because I’ve had so many great meals here in the past, but this experience was poor enough that it overshadowed those positive memories.
Response from the owner
Dear Guest,<br>Thank you for taking the time to share your feedback, and more importantly, thank you for being a loyal guest and dining with us so many times in the past.<br><br>We are truly sorry to hear that your recent order fell so far below the standard you have come to expect from us. Your description of the tofu being excessively fried, tough, and unpleasant in texture is very concerning, and we completely understand your frustration, especially when it affected all three dishes you ordered.<br>We are also disappointed to learn that the Pad Thai was dry and tasted different from previous visits, and that the Penang Curry lacked the ingredients and balance that normally make the dish enjoyable. This is certainly not the experience we aim to provide.<br><br>We have shared your comments with our kitchen team and will be reviewing both our tofu preparation and recipe consistency to ensure this does not happen again.<br><br>As a returning guest who has supported us many times before, we are especially sorry that this visit overshadowed the positive experiences you have had with us in the past. We sincerely appreciate you bringing these issues to our attention and hope you will give us another opportunity to provide the quality meal you deserve.<br><br>Sincerely,<br>Sala Thai team
