Samantha Wong
★★★★★2 months ago
I had a disappointing experience at Rosemary’s while celebrating a friend’s birthday.<br><br>We had a 5:30 PM reservation, but before seating us, we were told we would need to finish by 6:45 PM due to expected busyness. This was surprising and felt unwelcoming— although it resulted from their misunderstanding, as they initially thought we didn’t have a reservation. It set a poor tone from the start.<br><br>Once seated, we noticed one of the napkins was stained with sauce. Although it was replaced quickly, there was little acknowledgment or apology, which made the situation feel brushed off.<br><br>The appetizers were a highlight—we ordered the fried calamari and truffle focaccia, both of which were quite good. However, the rest of the experience fell short. Our entrées arrived late, around 6:25 PM, which felt ironic given the earlier time pressure.<br><br>The main dishes (a variety of pastas and a risotto) were average in flavor, but the presentation was underwhelming. Several of the ceramic plates were visibly chipped, which detracted from the overall dining experience.<br><br>We also brought a cake for the birthday celebration and were charged $5 per person for cake cutting. This would have been more understandable if the service matched the fee, but it took quite a while for the cake to be cut and served.<br><br>Additionally, while clearing the table, a server accidentally dropped a dirty utensil on one of the guests. Although it seemed unintentional, it added to the overall lack of attentiveness.<br><br>Overall, while there were a few positives, the service and attention to detail left much to be desired—especially for a special occasion.
Response from the owner
Hi Samantha, I appreciate you taking the time to share your experience with us. I’m sorry to hear the visit did not meet your expectations, especially since it was a special occasion for your friend. Your feedback about the reservation confusion and service issues is valuable, and I understand how that can affect the overall experience.<br><br>I’d love the opportunity to make this right for you on your next visit. If you’d like, please reach out to guestrelations@casanela.com, and I will personally manage your reservation. I will ensure you are seated with a senior server who can provide a more attentive experience. We appreciate your feedback and hope to welcome you back soon for a much-improved time.