TanyaLocal guide
★★★★★5 months ago
My family and I chose to dine here based on the positive reviews, but unfortunately our experience did not reflect the restaurant’s high rating.<br><br>We called ahead and made a reservation for 7:15 PM and arrived on time. Upon arrival, no one greeted or acknowledged us. After standing and waiting for about 10 minutes, a male server finally approached me. I informed him that we had a reservation, and he asked how many people. When I replied “four,” he walked away into the kitchen without any explanation. I assumed he was checking on our reservation, but instead, he returned and continued cleaning glasses and handling delivery orders without giving us any update.<br><br>After waiting another 10 minutes, I approached him again to ask about our reservation. He told us that all the tables were reserved, even though there was clearly an open table for four available. He then told us it would be another 15-minute wait. At that point, we were very disappointed, especially since we were trying to celebrate a birthday and seriously considered leaving to dine elsewhere. What’s the point of taking a reservation then?<br><br>When we were finally seated, the same server simply dropped the menus on the table and walked away without allowing us to sit first or offering any greeting, which felt very unprofessional. He also did not double check if our table was even ready as it still had a cleaning product on it. Unfortunately, the service did not improve during ordering. When the server came back, I greeted him with a “hi!”, but he did not acknowledge us and responded with “yup,” clearly rushing us to order. While we were placing our order, he became distracted by a female coworker who had just entered, smiling and laughing with her instead of paying attention to us. As someone who works in hospitality, this was extremely frustrating and unprofessional.<br><br>The food was also disappointing. The dishes were dry and lacked flavor. Thai food is typically well seasoned and flavorful, and even though we asked for mild spice, there was virtually no spice or depth of flavor at all. The only things we enjoyed were the ice cream dessert and the restaurant’s aesthetics.<br><br>The space itself is very small and only had two servers. The female server was noticeably kinder and more attentive, which we appreciated. However, given the size of the restaurant, we did not expect such poor service.<br><br>Overall, our experience was extremely disappointing. I truly do not understand how this restaurant has such high reviews. I would recommend going elsewhere for better service and food.
