Hotel

Holiday Inn Express Nyc Chelsea - Nomad Area by IHG

Name: Holiday Inn Express Nyc Chelsea - Nomad Area by IHG
Address: 232 W 29th St, New York, NY 10001, New York, NY, US
Telephone: 12126957200
Rating: 3.5

ChelseaManhattan

–NYC Health Grade

3.9· 2,341 reviews

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Chelsea

Manhattan

The brief

About Holiday Inn Express Nyc Chelsea - Nomad Area by IHG

Straightforward lodging with a 24/7 fitness room & a patio, plus complimentary breakfast & Wi-Fi.

Community Rating

3.9

★★★½★

out of 5

2,341 community reviews

Rating aggregated from community reviews across platforms. Read full reviews on Google or Yelp for detailed diner experiences.

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Reviews

What diners say about Holiday Inn Express Nyc Chelsea - Nomad Area by IHG

15 verified Google reviews · 15 with owner responses

3.5

15 reviews

5★: 7
4★: 2
3★: 2
2★: 0
1★: 4

cindy wuLocal guide

a week ago

Very disappointing experience. After a 5+ hour flight for a business trip, I checked in late at night and was given a room that was already occupied — someone was sleeping inside！！！ The replacement room was right next to the front desk, and I could hear staff conversations and noise all night. I had meetings the next morning and ended up sleeping only about 3 hours. I contacted IHG customer service afterward. They told me they would provide compensation and asked me to wait a few days, but nothing ever happened. Mistakes happen, but the way this was handled afterward was extremely disappointing.

Response from the owner

Hi Cindy, Thank you for sharing your feedback. We're sorry to hear about your experience and understand how upsetting it must have been to be assigned an occupied room, especially after a long day of travel. We also regret that the replacement room did not provide the quiet environment needed for a restful night's sleep before your business meetings. We understand your disappointment regarding the lack of follow-up after contacting customer service, and we appreciate you bringing this to our attention. Please contact us at +1 212-695-7200 so we can learn more about your experience and assist you further. - The Staff at Holiday Inn Express NYC Chelsea - NoMad Area

Assel BeglinovaLocal guide

a month ago

This was one of the best hotel experiences I’ve ever had. The rooms are clean, and location is great. More importantly, the staff made it from good to great. Check-in took less than 1 minute, and they went above and beyond during my stay. Definitely coming back.

Response from the owner

Dear Assel, Thank you for choosing Holiday Inn Express NYC Chelsea - NoMad Area and sharing your experience. We are truly delighted to know that your stay was such a memorable one and that the overall comfort, along with our convenient location, added to your experience. It is especially gratifying to hear that our team made a lasting impression and ensured a smooth check-in for you. Your kind words mean a great deal to us and motivate our team to continue delivering thoughtful service. We look forward to welcoming you back for another exceptional and enjoyable stay. Warmest Regards, Ahmed Latif General Manager

Thomas FiordelisiLocal guide

2 months ago

The experience is extremely NYC. Nestled in Chelsea, which is a perfect spot & the stereo types are real. Hustle & bustle exist during the free breakfast. Alanna at the front desk is incredibly sweet, helpful & professional. Management, hey Moe!, are quick to respond to all issues small or large. Parking was what you’d expect for daily valet service. You’re in NYC, expect it’s expensive. Loved the hotel & experience.

Response from the owner

Dear Thomas, Thank you for choosing Holiday Inn Express NYC Chelsea - NoMad Area and sharing your experience. We appreciate your sharing your experience and are delighted you enjoyed our prime Chelsea location and the vibrant atmosphere during breakfast. It is wonderful to hear that Alanna made a positive impression with her warm approach and that Moe and the entire team were responsive to your needs. However, we understand that parking can be a concern in a bustling city like ours, and we appreciate your understanding of the costs associated with valet service. We look forward to welcoming you back for another memorable visit! Warmest Regards, Ahmed Latif General Manager

Radhika Garg

3 months ago

The description says there is a full service laundry but there isn’t any laundry room. The gym is pretty small has a few free weights and a bench, the treadmill belt was broken. The rooms are very small. It says two queen beds but expect two twin beds. The front desk staff was nice and the location is pretty good though.

Response from the owner

Dear Radhika, We are sorry to learn that your recent stay did not align with your expectations. Clear and accurate information about our amenities is essential, and we regret any confusion regarding the laundry facilities. Your comments about the fitness area and the condition of the equipment are equally concerning, as we understand how important it is for guests to have reliable, well-maintained facilities during their visit. We also recognize that room layout and bed configurations play a significant role in overall comfort, and we regret that the accommodations felt more compact than anticipated. On a positive note, we are pleased to know our front desk team made a good impression and that our setting was convenient for your plans. Your feedback has been shared with our leadership team for review, as it helps us identify areas requiring immediate attention and improvement. We hope to have another opportunity to provide a stay that better reflects the standards we aim to uphold. Warmest Regards, Ahmed Latif General Manager

Bengisu GunerLocal guide

3 months ago

I had a four-night reservation (res number 6727280930) booked through Booking.com, but due to snowstorm, all flights were officially canceled. This was completely beyond my control. I informed the hotel immediately through Booking.com and requested to shorten my stay to two nights instead of canceling entirely. They refused any refund and did not even respond to my message. There are more important things in hospitality than a good location, clean rooms, or comfortable beds — especially how you treat people during extraordinary situations. Zero flexibility, zero empathy, and extremely poor communication. Very disappointing and unprofessional.

Response from the owner

Dear Bengisu, We are truly sorry to hear about the disruption to your travel plans due to the snowstorm. We understand how stressful flight cancellations can be, especially when circumstances are entirely beyond your control. We’re truly sorry to hear about the disruption to your travel plans due to the snowstorm. We understand how stressful flight cancellations can be, especially when circumstances are entirely beyond your control. As your reservation was made through Booking.com, any modifications to the length of stay must be processed directly through the booking channel, in accordance with the terms and conditions selected at the time of booking. While we recognize how disappointing this situation has been, the hotel is required to honor the policies attached to third-party reservations. We hope you will allow us to show you the hospitality you deserve the next time you are in New York. Warmest Regards, Ahmed Latif General Manager

Nick Scoliard

3 months ago

Truly cannot recommend this hotel enough. The location is perfect for exploring and getting arojnd the city, but isn’t loud at all. Rooms were plenty big and very nice for the price. They do so many little things well - the breakfast, the cookies, the wine hour Service was absolutely phenomenal. It was better than we’ve gotten at luxury places. Every single person we talked to was extremely helpful and accomadating. Mo, the manager, was especially great - he helped us sorr through our reservation when we had to change it due to weather. Everyone went above and beyond - we will definitely be coming back!

Response from the owner

Dear Nick, We are absolutely delighted to know your experience at Holiday Inn Express NYC Chelsea - NoMad Area exceeded expectations. It’s wonderful to hear that our central yet peaceful location, spacious accommodations, and thoughtful touches helped create such a memorable stay. Your generous comments about the level of service truly mean the most; our team takes great pride in delivering attentive, personalized hospitality, and Mo will be especially pleased to know his support during your reservation adjustment made a positive impact. Knowing you felt cared for at every interaction is the highest compliment we could receive, and we look forward to welcoming you back again soon. Warmest Regards, Ahmed Latif General Manager

Kenziesanv

4 months ago

Came from San Diego, booked through Expedia. Will say the front desk girl is very nice. (Short hair glasses I think) I will say the cleaning services are amazing. We would come back and our room would be nice and tidy. The elevators suck! Lol pray you get a room on the first floor or you’ll wait 5 minutes for a ride. I did not appreciate the fact that I called prior to see if we can hold our luggage until check in since I had a red eye and a gentleman answered who said only if lockers are available and if there’s room, I was so annoyed I just paid $20 for a bodega to watch my bags when I got to hotel it was a whole pile of suitcases then I was gas lit that I called the wrong holiday in when I did not LOL so that really pmo. They charge you an extra $139 that makes no sense for the first day.why did I pay the 139 for the first day ? When everything was included on Expedia… I paid $40 for early check in when they said $35 They do not charge you until you leave and turn in key. The rooms have very thin walls and you can hear everything. What I paid for is what I got for sure. About $800 for 4 days. Area was nice and accessible. Probably won’t be back. But yah affordable for sure. Also my friend checked in the next day and the guy said for them not to smoke and that the smoke alarms are sensitive and can detect vapes and marijuana , not sure why they told them that because of their looks? But I wasn’t told that so that’s weird to say to folks.

Response from the owner

Dear McKenzie, It is wonderful to know that our front desk team member and the cleaning services made a positive impression. We are sorry for the inconvenience you faced with luggage storage and elevator wait times. We understand how this can be frustrating and will use your feedback to improve communication and service. We strive to provide a comfortable environment and will consider your comments as we work to enhance guest experiences. Thank you for choosing our hotel. Warmest Regards, Ahmed Latif General Manager

Stuart Cobb

Edited 4 months ago

We had a great stay here and the staff was extremely friendly! The location is perfect and close to a lot of things to do. We did have a small issue, but the staff worked with us to get it resolved. Everyone treated us great including the general manager Ahmed and Mohamed who is the front desk manager. I really appreciated their customer service and would recommend this hotel in the future.

Response from the owner

Dear Stuart, Thank you for sharing your experience at our hotel. We are pleased to hear you enjoyed your stay and appreciated our team. However, we are truly sorry to learn of your concerns regarding the additional charges and how the situation was handled. This does not reflect the level of service we strive to provide, and we take feedback like yours very seriously. We assure you that this matter will be looked into and addressed. Your patience and understanding are appreciated in the meantime. We also regret your dissatisfaction with our destination fee. Please note that these fees are transparently displayed on our website, allowing guests to have this information prior to making a reservation. We apologize if this was not adequately communicated to you, and we will share your comments appropriately. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to New York. Please feel free to reach out to us directly if you wish to discuss this matter further or have any other concerns. Warmest Regards, Ahmed Latif General Manager

Los CaliLocal guide

4 months ago

My wife and I spent last weekend at this hotel and we are very pleased. We were able to upgrade our room and get checked in earlier than expected. The room was small but comfortable plus we were only there to sleep and shower. Other than that, we were out exploring the city on our first trip to NYC. The staff was amazing and a special shotout to the young lady whose name starts with a J...sorry I forgot her name. She was amazing with us. She was very friendly and her customer service was the best! The breakfast was very satisfactory and when we asked for a toothbrush, towels or tp, they accomidated us. We did call and ask for more pillows and were told they would be sent up to our rooms however that didn't happen. Overall we are very satisfied and would consider staying here again. Thank you Holiday Inn Express Chelsea for your hospitality and a special thank you to the young lady that helped us out when we checked in. Give her a raise!!!

Response from the owner

Dear Los, Thank you for choosing Holiday Inn Express NYC Chelsea - NoMad Area and for your excellent review. We’re thrilled to hear that you enjoyed your room upgrade and found our location convenient for exploring the city. It’s wonderful to know that our team, especially the staff member, left a positive impression on your experience and that you found our breakfast satisfactory. That said, we’re sorry to hear that your request for additional pillows wasn’t fulfilled, and we appreciate your understanding. Your kind words about our hospitality mean a lot to us, and we look forward to welcoming you back for another memorable visit to New York. Warmest Regards, Ahmed Latif General Manager

Kevin FunesLocal guide

5 months ago

Great place to stay for the price. Rooms are comfy and staff are so ever friendly. My only (and small) complaint is that there is no mini fridge in the room. But overall I would stay here again.

Response from the owner

Dear Kevin, Thank you for including Holiday Inn Express NYC Chelsea - NoMad Area in your travel plans! We’re glad to hear you found value in your accommodations and enjoyed our team's friendly service. We also appreciate your note about the mini fridge. Thank you for sharing your experience, and we look forward to welcoming you back. Warmest Regards, Ahmed Latif General Manager

Savanna Talbot

6 months ago

The hotel is clean and a decent location but we were kept up all night long with people screaming and running through the hallways I called the front desk both nights and nothing was done about this issue. They claimed to tell the “manager” but we never heard anything. Also had to call the front desk multiple times about no hot water for a shower. Anyone can come into the lobby and sit in the lobby and enter the elevators there is no doorman or security at the front door.

Response from the owner

Dear Savanna. We sincerely apologize for the disturbances you experienced during your stay and regret that our response did not meet your expectations. We have shared your feedback regarding the hot water issues and the accessibility of our lobby with our team, as your comfort and security are our top priorities, and we will work to enhance these aspects. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a more pleasant experience in the future. Your satisfaction matters to us, and we would love to welcome you back in much improved circumstances. Warmest Regards, Ahmed Latif General Manager

Brittany ArgallLocal guide

6 months ago

If I could leave zero stars I would. I have in writing on my confirmation that I could cancel my reservation until 6pm the day of check in without being charged. I cancelled around 8am the day of check in. My cancellation email clearly says free cancellation. The hotel charged me anyway. They are saying that their cancellation policy is the day prior to check in. The hotel manager is refusing reimbursement. Corporate employees are no help and continue to tell me to contact the hotel manager. Do not stay here they have shifty business practices and will not honor their written policies. I will be filing a charge back. ETA: they also sent this charge without any receipt. I only noticed when I checked my statement. They are still refusing to send any written confirmation of the charge - probably because they know they are in the wrong. So, now I can’t file to expense it with my company in the event that the charge back isn’t accepted.

Response from the owner

Dear Brittany, Thank you for sharing your concerns with us. We sincerely apologize for the frustration you experienced regarding the cancellation and the communication that followed. This is not the experience we want for our guests, and we appreciate you bringing it to our attention. We take your concerns seriously, and we will share them appropriately. We genuinely value your patience and hope to restore your faith in our service. Warmest Regards, Ahmed Latif General Manager

Danny LeeLocal guide

7 months ago

Excellent stay! Clean, comfy room and spotless bathroom. Loved the unlimited free bottled water & coffee in the lobby. Safe, ideal location and less than a 10-minute walk to Penn Station. No issue of waiting for lifts and friendly staff. Great value in New york & we ppwould stay again!

Response from the owner

Dear Danny, We are truly grateful for your kind words and for taking the time to share your memorable experience at Holiday Inn Express NYC Chelsea - NoMad Area. It's great to know that our well-maintained guest rooms, prime location in the city, alongside the friendly hospitality from our team, contributed to making your stay enjoyable and memorable. We are also pleased to know that you liked the amenities we offer, especially considering the value we strive to offer. Our top priority is your satisfaction, and we are glad to have delivered a great experience at a great price! Thanks again, and we look forward to hosting you again soon. Warmest Regards, Ahmed Latif General Manager

Eduardo HerradaLocal guide

7 months ago

I stayed there for the NY Marathon 2025 from 10/31 to 11/3/2025. The staff was great: One lady from the front desk added a refrigerator to my room on Friday 10/31/25 around 9am. The staff in the breakfast cafeteria is awesome: Couple of Dominican 🇩🇴 workers, who are the best!! At check out time, Alaina, at the Front Desk booked a taxi for me and was great at explaining me my options. Housekeeping Dept. was also very efficient!! I would come back and try this property. Keep up with the good work!!!

Response from the owner

Dear Eduardo, Thank you so much for your wonderful feedback and for choosing to stay with us during the NY Marathon. We’re delighted to hear that our team made your visit so enjoyable. It’s great to know Alaina could assist with your taxi and make your departure smooth. It was a pleasure hosting you, and we look forward to your next stay at Holiday Inn Express NYC Chelsea - NoMad Area. Warmest Regards, Ahmed Latif General Manager

Lana ShayLocal guide

8 months ago

Beds are super comfy. Location is fantastic if you are traveling from Penn Station. Street noise isn’t too bad on the 12th floor facing the garden. Staff is mixed. Horrible and wonderful. Gerald being a “wonderful” version as well as Alanna — lots of noise in the hallways. Noisy people stay in this hotel. We needed fast and easy for a night before heading to Penn station so we went with this economical option. You get what you pay for…

Response from the owner

Dear Lana, We appreciate you choosing Holiday Inn Express NYC Chelsea - NoMad Area and for sharing your experience. We are glad the convenient location and comfortable beds made your stay easier ahead of your travel plans. It’s great to hear Gerald and Alanna left a positive impression; your kind mention will certainly be shared with them. We understand noise can be a challenge in a busy city hotel, and we appreciate your understanding. Your feedback is valuable as we continue to work on improving the guest experience. We look forward to welcoming you again. Warmest Regards, Ahmed Latif General Manager

Reviews sourced from Google. Displayed for informational purposes. Ratings reflect reviewer opinions at the time of posting.

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