Hilton New York Fashion District

This is an amended review in that the hotel manager Ms. Tewolde personally reached out and located the items I left behind. Thank you. I wish the staff would have done their job. The room attendant and the hotel manager did theirs. Despite the hiccup and the lack of interest from some staff members, the hotel is well managed and the other staff members I encountered were pleasant. The room though sparse with amenities, was clean and perfectly adequate. Previous review:<br>I am leaving a one-star review in hopes that someone from Hilton New York Fashion District will respond. I was a guest several days ago and immediately contacted the hotel that I left a personal item behind in the dresser drawer. After several attempts of communication prompted by me, I received an answer of "we will check with housekeeping" followed up by "they did not locate it" . I have yet to receive an acknowledgment from the computerized lost and found submission. The room was left the spotless (except for my item left in the drawer) along with a generous tip. I'd be happy to amend my review once someone from the hotel contacts me.

This review is long overdue, but I still feel the need to give this location the outstanding review it deserves. Last thanksgiving my boyfriend and I stayed here for touristy reasons. Not only is the location prime, but the service we received from Sid was the best part of our stay! He felt like a long time friend and we always looked forward to seeing him in the lobby. He gave awesome recommendations for nearby areas and he went above and beyond for us! He even scheduled us for late check out, and we didn’t even ask for it! Wow! He made us feel so special.<br><br>THANK YOU SID! Because of you, we will come back to this location every time.

I am extremely disappointed with my recent stay at the Hilton New York Fashion District. This was my second time staying here, and after this experience, I will never return.<br>Earlier in the day before check-in, we stopped by to store our bags. The employee assisting us at that time was kind, professional, and had absolutely no issue with my reservation being under my nickname “Flossie” instead of my legal first name. My last name matched the reservation, my ID, and the card I was using for payment, so everything seemed perfectly fine.<br>When we returned later to officially check in, there was a different employee at the front desk, and the interaction immediately became uncomfortable and hostile. I provided my name, and she located the reservation and asked for both my ID and my boyfriend’s ID, which we gladly gave her. She then started silently writing information from our IDs onto a piece of paper without explaining what she was doing. She handed my boyfriend his ID back, but then took mine into a back room without saying a single word or giving any explanation.<br>She came back and asked to see my boyfriend’s ID again, then requested my payment card. At this point she had my ID, my card, and my boyfriend’s ID in front of her for an extended amount of time, all while refusing to communicate what the issue was. I calmly asked if there was a problem because the complete lack of communication was making the situation uncomfortable.<br>That question immediately set her off.<br>She became aggressive, raised her voice, and said, “Yeah, there is a problem,” in a hostile tone because the first name on the reservation did not exactly match my ID and because my boyfriend’s last name had somehow autofilled onto part of the reservation. We explained that the last name issue was simply an oversight/autocorrect mistake. I repeatedly told her that I understood the need to verify identity and that my concern was the lack of communication and the way she was handling the situation.<br>Instead of de-escalating, she continued to berate me loudly in front of other guests and staff members. At one point she snapped, “I’m not going to lose my job over you,” while continuing to lecture me. I stayed calm and respectful throughout the interaction while she continuously spoke to me with hostility and attitude.<br>I want to make it very clear: verifying our identities was NOT the issue. I completely understand security procedures and hotel policies. The issue was the tone, the hostility, the lack of professionalism, and the way we were treated throughout the entire check-in process. We were made to feel like criminals over something that could have been handled politely and professionally in less than two minutes.<br>To make matters worse, while still holding all of my IDs and cards, she proceeded to interrogate me by making me recite my address and the last four digits of my card aloud in the lobby. The entire experience was humiliating and unnecessarily confrontational.<br>I did speak with the manager afterward, and she was professional, apologetic, and offered a $50 restaurant credit, which I appreciated. However, that does not make up for the treatment we received or the fact that this employee completely soured what was supposed to be an enjoyable vacation. We paid over $530 for one night, and I have genuinely never been treated with this level of disrespect at any hotel.<br>This experience fell far below what I expect from the Hilton brand. One employee’s behavior completely ruined the tone of our stay, and unfortunately that is what I will remember most about this hotel.

I don’t write reviews for hotels usually but this has been one of the most terrible front-desk experiences I’ve had. I stayed here for 6 nights, And ever since I arrived the first night I noticed the walls were paper thin, I can hear the next rooms neighbours entire conversation. I asked if there’s any chance I can have a room change given I’ll be here all week, the lady straight up sassed me and didn’t even consider it. The biggest complaint I have is the front desk service specifically one of the woman, always had a stink face, doesn’t greet you and makes you wait while she is helping no one. The staff lacks competency and care, i had to call 3 times just to get a receipt for my stay. The last lady even gaslighted me by saying I never stayed there because she doesn’t want to take the time to spell my name and find it…. For such a good brand and at the price point, the service was dismissive and hostile

I was highly impressed with the accommodations. The room was excellent and offered plenty of space, especially for New York City. The front desk staff were consistently friendly and ensured we had everything we needed, from complimentary water to extra towels.<br><br>The location was also a highlight, as the proximity to the subway and Penn Station made it very convenient to travel both uptown and downtown for sightseeing. Additionally, I thoroughly enjoyed the rooftop bar and the incredible views of the city at night.<br><br>I look forward to booking with Hilton again the next time I visit New York City

Shocking breakfast policy for a hotel at this price level!<br>We stayed at Hilton New York Fashion District for 8 nights, and we specifically chose this hotel because of the breakfast offering and the location.<br>Unfortunately, the breakfast experience was honestly shocking. Nowhere during the booking process or in online reviews did we find clear information that the breakfast would be this limited and unusual. We expected a standard Hilton-level breakfast – especially in the U.S. and at this price point, where we were paying over $400 per night during periods like Spring Break.<br>Instead of a buffet, breakfast is à la carte with a very restricted inclusion. You can choose only four items, and effectively there is just one proper savory hot option – “eggs your way.” The rest feels more like light or sweet add-ons rather than a proper breakfast.<br>What is particularly surprising is that even basic items are not included. Orange juice is not part of the breakfast if you have a DRIP coffee, and comes at an extra charge. In fact, the only drinks included are water, coffee, and tea, and only one of each...<br>At this level of pricing, charging extra for something as standard as orange juice is simply not acceptable. It feels completely out of line with what one would expect from a Hilton hotel.<br>To be honest, we have traveled extensively across Europe, Asia, and other parts of the world, and we have never experienced such a limited and underwhelming breakfast offering. It almost gives the impression of a place with shortages rather than a major international hotel brand.<br>That said, we want to be fair: the rooms themselves were very good. The room was clean, the bathroom spotless, and the beds were extremely comfortable – we slept very well throughout our stay. Heating worked perfectly, which we appreciated. The hallways and overall condition of the hotel felt well maintained and on a good level.<br>Housekeeping also deserves special recognition – the two ladies who were taking care of our room did an excellent job every day. Everything was consistently clean, and they were genuinely kind and pleasant. We would rate their service 9/10.<br>Overall, while the accommodation itself met or even exceeded expectations, the breakfast was a major disappointment and significantly affected our overall experience.

Stayed at the Hilton Fashion District in NYC and… mixed bag.<br><br>Negatives:<br>1    The rooms are very small. I get it, it’s NYC, but the photos are definitely a bit misleading<br>2    Front desk and rooftop bar service were disappointing. Aside from one great server, the staff came off rude and unwelcoming. We stopped by the rooftop just to sit and were bluntly told “we’re closed” with no effort to be accommodating<br>3    The rooftop bar feels outdated and uncomfortable. More 90s beach bar than NYC rooftop vibe<br>4    The pillows were not comfortable at all. Sleep quality wasn’t great<br>5    Local TV channels weren’t working, so no easy way to check weather updates<br><br>Positives:<br>1    The restaurant staff were incredible. Friendly, attentive, and made a great impression<br>2    Housekeeping was outstanding. The room was cleaned daily and they were very attentive<br><br>Bottom line: great support staff behind the scenes, but the front-facing experience and amenities need a serious upgrade to match expectations.

First time at this location for a stay, us being diamond members; we’ve stayed at several other properties including in nyc itself. We loved that 2 restaurants were available to choose from. Unfortunately roof top was not open because of weather. We got to try room service from the restaurant on the main floor and it was absolutely amazing and tasteful and highly recommended. We decided to stay at the last high floor available and it was a beautiful view from there and I wouldn’t have wanted it any other way. Valentines weekend was crazy but we loved the Hilton app which allows us to check in remotely and lets us skip the desk to go right to the room. The room was on the small side but they still made it so we could still get around in the room with no issues. It was clean and comfortable overall, I mean the bed was so soft and pillows - I love Hilton stays!

Great location. Super nice staff. Marian checked us in! She is great! The room was spacious and near Midtown. We got there before check in an and they stored our bags. Anytime we needed more towels or toilet paper they brought right up. Tips: excellent coffee down the street at Indiecoco . There is a Whole Foods, and Sunak for the picky eaters. Easy to get around to the subways about 7 minute walk. If I had more $$ I would have gotten a room with a view (the higher floors) but our corner room had a nice sized room for NYC standards. Showers are strong and there is shampoo and conditioner and hair dryer in the room.

The good:<br><br>Rooms are clean, showers have excellent water pressure, very comfortable beds and central location.<br><br>The bad:<br>Insanely loud. Our room was facing north towards 26th, and i did not get any sleep due to hearing the trash trucks banging around at 3am.<br><br>The ugly:<br>We had neighbors in an adjacent room that came in at 2:30AM for three nights in a row. They would knock on doors repeatedly, slam doors shut, and talk so loudly that i could hear them from the bed. Multiple calls to front desk and we couldnt get a different room, all were occupied.<br><br>We fought for a refund and were told nothing could be done because it was “prepaid”. Fought to barely get any credit back after 3 missed nights of sleep. I have stayed in 75+ hotels easily and never heard such loud rooms, even in Manhattan. Never staying in a Hilton again.

Enjoyed a great stay in the Hilton last night. The room was spacious and clean. Prime location in Chelsea, with a great breakfast to finish the stay before braving the snow. The reception staff were incredibly accommodating, Sid was welcoming and happy to help with any queries. Highly recommend for anyone wanting a hotel in this area!

Location very convenient.<br>The reception staff was really unfriendly. You cannot call yourself 4 star Hilton hotel and do not provide slippers. The breakfast not worth the money, only one plate to choose per day and filter coffee or tea. No juice or anything else. Save the money to eat somewhere else.<br>All in all a big disappointment. Only the location is worth. You should train better your reception employeer to be more attentive and do not treat us like they are doing a favor to us. Such a shame.

Customer service was disappointing and impersonal. When I queried why there was no coffee in the room, there was no acknowledgement or explanation offered. I was simply told, repeatedly, “we’ll send some up,” with no attempt to clarify whether this was a policy, a temporary issue, or an oversight. The interaction felt scripted rather than responsive, with no inquiry, engagement, or sense of give and take. It was disheartening. While the room was clean and the location is excellent, this experience reflects a broader pattern I am increasingly noticing when travelling across the US. Based on this stay, Hilton no longer feels consistent with the standard I have come to expect from the brand over many years.

Stayed in NYC for a weekend (12/19 - 12/23/2025) and chose this hotel. Staff was very nice and helpful. The rooms are a bit dated but for the price, it was way worth it. What we enjoyed about the hotel was its location, price point, staff, and noise level. Staff was always asking if we needed water, directions, or recommendations when they saw us. We did not have any issues with street noise or random partygoers. The hotel is close enough to walk to the busy areas (15-20min to Times Square) yet far enough to not be in the middle of the NYC Christmas madness. Rooftop bar was a plus, nice atmosphere and great for parents to escape for a cocktail while the kids stayed in the room. All in all, very satisfied with our stay.

This hotel is far below Hilton standards. From the moment we arrived, the experience was extremely disappointing. The receptionist was rude and impolite to us, while being noticeably kind to other guests—she even offered them bottled water, which we were not offered at all. This made us feel uncomfortable and raised serious concerns about discriminatory treatment.<br>There was no assistance with luggage whatsoever. We had multiple bags, yet no staff offered help. We had to find a cart ourselves and transfer all the luggage on our own, which is unacceptable for a hotel of this brand.<br>Room service was equally poor—no one answered the phone, and there was no drinking water provided in the room. Overall, the service was extremely lacking and unprofessional.<br>This experience does not reflect the quality, hospitality, or service expected from Hilton. I would not recommend this hotel and will think twice before staying here again.