We visited Hill Country BBQ Market for dinner on Jun 24, 2025 as part of the Road Scholar's "American Mosaic - An NYC Exploration" program. Since our program covered the expenses, we didn't pay anything out of pocket.<br><br>Now I enjoy a good BBQ cookout at home as much as the next family, but don't care for it as a dining experience. My employer catered BBQ luncheons from time to time, and even then I wasn't crazy about it. Here in Hill Country, a room was reserved for us (party of 36). Our dinnerware resembled army mess tins lined with sanitary papers; our glasses resembled moonshine jars complete with screw threads at the rim for lids.<br><br>Our dinner was a catered set of longhorn cheddar mac & cheese (quite good), sliced brisket (meh), market chicken (a little tough), fresh baked cornbread (dry & hard) and collard greens (good but could be saltier). I consumed massive amounts of mac & cheese and collared greens to help swallow down the almost rock-hard cornbread. Desert was chocolate chip cookies (that wasn't bad). Some members of the group ordered liquor (at their own expense) to celebrate the good time they were having.<br><br>Customer service was less than stellar. The waitress did not inform us that soft drinks were complimentary until after we finished eating. That wasn't all. The restroom was located downstairs past the bar room. During my two visits – before and after the food was served – the same staff member was there cleaning. He had just finished the sinks when I went in the first time. On the second visit, the front door was blocked from the inside by a pail – he was mopping the floor. Couldn't he have waited till the off-peak hours to do that?? Customer service and cornbread were enough for me to not recommend this restaurant.
Response from the owner
Thank you for taking the time to share this detailed feedback. We're glad you enjoyed the mac & cheese and collard greens, and we appreciate you noting what didn't meet expectations, especially the cornbread, service timing, and restroom maintenance during your visit. Your observations are valuable to us. If you're open to discussing your experience further, we'd welcome you to reach out to us at dbaluyot@hillcountry.com.<br><br>Best regards,<br>Dre B. <br>Hill Country
