Fast food restaurant

Five Guys

Midtown EastManhattan

4.2· 3,332 reviewsClosed now
Five Guys — fast food restaurant — in Midtown East — Manhattan — NYC
Five Guys interior — Midtown East

Midtown East

Manhattan

The brief

About Five Guys

Fast-food chain with made-to-order burgers, fries & hot dogs, plus free peanuts while you wait.

Community Rating

4.2

out of 5

3,332 community reviews

Rating aggregated from community reviews across platforms. Read full reviews on Google or Yelp for detailed diner experiences.

Community-sourced rating

Reviews

What diners say about Five Guys

15 verified Google reviews · 7 with owner responses

3.9

15 reviews

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jordan rodLocal guide
3 weeks ago

Paul the manager was nice, friendly and catered to my hungry needs! One of the best , if not THE best 5 guys location I’ve ever been to.

Response from the owner

Thank you for taking the time to review this location. We really appreciate it!<br><br><br>Thank you,<br><br>Five Guys

Milla S
a month ago

Service is horrible, servers were laughing at us. Atmosphere is rushed and there's not enough tables, full. Hamburger patties taste like nothing. Expensive for this kind of food.

Response from the owner

We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys

Abdelrahman AbdelwahabLocal guide
a month ago

I’m a long time five guys customer, always aim to try it in any new city I go but this by far has been the worst branch experience<br><br>- Everything is visibly dirty and the trash just hanging by the entrance<br>- Food smelled off and the fries were burned and saggy.<br>- The lady at the cashier barely spoke a word, no greetings just coldness

Response from the owner

We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us.<br><br><br>Thank you ,<br>Five Guys

John GLocal guide
5 months ago

Generally a big fan of Five Guys but this one got our order wrong (small fries instead of regular as shown on the receipt), the ketchup was out, the peanuts were out, the grill where the burgers were being made were visibly gross, we were the only ones on line but they took a while to take our order, and there was no soap in the restroom. Would recommend other ones over this shop. Needs management to help clean it up!

Response from the owner

Thank you for your rating. If you would like to provide us a more detailed experience, please contact us at https://www.fiveguys.com/contact-us

Chris DutcherLocal guide
6 months ago

The service and food here is amazing. They get it right every time.<br>If you are in a hurry for lunch it’s best to order ahead on the app. Food is always ready on time.

Response from the owner

Thank you for taking the time to review this location. We really appreciate it!<br><br><br>Thank you,<br><br>Five Guys

Jamie DumbillLocal guide
8 months ago

Small location, burgers are consistently great, fries are always perfectly cooked and taste amazing. Five guys is good for an occasional treat, I like that they have calories listed next to the options it helps me make better choices on a treat meal.

Response from the owner

Thank you for taking the time to review this location. We really appreciate it!<br><br><br>Thank you,<br><br>Five Guys

Lorenzo PetrucciLocal guide
9 months ago

Although the high price, one of the best burger place I've ever been too! The fries with the iconic peel were fantastic and the service was also pretty good. There was even the possibility to leave a piece of paper on the wall with drawings, words etc... very original! Extremely reccomended!

Response from the owner

Thank you for taking the time to review this location. We really appreciate it!<br><br><br>Thank you,<br><br>Five Guys

William EastmondLocal guide
11 months ago

I felt ripped off. The French fries were too salty and cooked in burnt oil. They tasted too much like oil. The burgers were good. The free peanuts were the best.

Ozge UstundagLocal guide
11 months ago

Five Guys never disappoints. We ordered a cheeseburger and a bacon cheeseburger, both fully loaded with our favorite toppings. The burgers were juicy, flavorful, and satisfying in that deeply American way that only a Five Guys meal can be. A side of “little” fries (still generously portioned) and a fountain soda rounded out the meal.<br><br>You also get free peanuts while you wait, adding to the casual, friendly vibe. We spent about $37.50 for two people, and it felt like money well spent. Five Guys may be a chain, but it’s easily one of the best for a satisfying, no-frills burger fix.

Giovanni ContrerasLocal guide
Edited a year ago

I have tried this hamburger both in USA and England, it was an ok burger until today. The hamburger felt like a McDonald’s. The fries are still ok, fresh and good. The milk shake was ok too.<br><br>The cashier was rude and careless. He didn’t even bother to speak, everything was on signs. He took out the trash and hit every customer on his way, he even drop a table on a customer. Disappointed of the service.

Shira BLocal guide
2 years ago

Best burger ever!<br>We just love this burger and it never disappoints.<br>The place is always full of people but the service was quick and we found a place to sit pretty quickly.<br>There is a soda fountain with so many drink options.<br>And their fries are just the best you can get. Loved it!!!

Jacek PatkowskiLocal guide
3 years ago

Expensive, fat, medicore taste. Big fries were served in a soda cup and thrown into a paper bag. No tea or coffee, just sodas to drink. Was not bad at all but nothing special. Judging by the overall opinions on FG I was expecting so much more.

Sebastian Garcia MongeLocal guide
4 years ago

Amazing burger. The price is adequate, and the quality was great! The burger was really tasty, it isn't as greasy as most burgers you buy on other places. The fries were great, some of the best fries I've tried on a fast food place! The staff was really nice, and the wait time was about 5-10 minutes for a burger and fries combo. The place is small and clean, it has one bathroom.

Justin Rogers-CooperLocal guide
5 years ago

We went here at the height of the pandemic and the burger was ample and good, the fries were perfectly salty, and the soda went down sweet. Fast service, clear interior, comfortable outdoor seating in the middle of midtown. A great fast, quality spot to take a kid after a long tour of the Empire State Building.

Bruno PinhoLocal guide
6 years ago

Well, on east coast it's definitely the best burger you can get on a fast food chain, it's affordable, all ingredients are fresh and it's delicious. You have a bunch of toppings to choose from, which can make you have a shop paralysis with that many options.<br><br>But on west coast, sorry Five Guys, In-N-Out is the one and only best burger you can have overall.

Reviews sourced from Google. Displayed for informational purposes. Ratings reflect reviewer opinions at the time of posting.

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