Fairfield by Marriott Inn & Suites New York Manhattan/Financial District

First of all, the staff service was excellent, including housekeeping, front desk, and kitchen staff. Everyone was very kind and professional.<br><br>However, my experience with billing was terrible. I booked a King bed room for 2 people for 4 nights, from May 21, 2026 to May 25, 2026. Over the phone, I was told that the total would be only $897.58 and that I would pay it at checkout. I was also told that during check-in they would only charge me $20 temporarily, which would later be refunded at checkout when the final payment of $897.58 was processed.<br><br>This was completely false. At check-in, they charged me $977.58, which included the $897.58 plus an additional $80 ($20 per day). Then, on the day of checkout, they charged my card again without my permission. I never authorized them to store or reuse my card information. The card was only used to tap at the register during check-in for the $80 charge.<br><br>When I went to the front desk to ask about it, they told me the system was undergoing changes and asked me to wait until Wednesday, May 27, 2026, to email the company so they could refund my $160. Today is Wednesday, May 27, 2026, and I still have not received my money back.<br><br>Before going to the front desk, I also tried calling multiple times, but the calls kept disconnecting because of the same “system changes.”<br><br>Very disappointing experience regarding billing and customer service handling. I do not recommend this hotel.

I am staying here now and very disappointed with the service. No staff to help with your bags, unfriendly front end staff. Definitely need improvements . Front staff just says “cart is over there” without offering any help. Do better. You are in NYC with a lot of competition.

Location is great, right between Seaport and the Financial District. There are several Marriott properties in the immediate area and I've stayed at them all over the years. I stay here frequently for work since our NY office is across the street.<br>Of the Marriott properties, the Fairfield is not considered the best, but it is the one I prefer. All of them have the same size rooms, but only the Fairfield has the complimentary breakfast.<br>The staff is always pleasant and helpful. A very special shout out to Geo and Dominik (sp?). They always recognize me when I arrive and make me feel at home.<br>The rooms are basically the same right rooms as the other Marriott properties in the area, just a little more worn out as far as the furniture.<br>I only stay for business trips, so all I need is a bed and decent shower. The complimentary breakfast buffet is a big plus. It's nothing special, but I can grab a quick bite and be on my way.

The Only Pro: Kind Staff<br><br>The absolute only positive aspect of this stay was the front desk staff, who were generally polite and helpful. After a highly stressful booking ordeal (more on that below), they were able to reinstate my reservation. The staff also kindly accommodated a room switch request later on. Unfortunately, friendly service just isn't enough to make up for a fundamentally sub-par, low-quality hotel.<br><br>My issues started before I even checked in. Despite booking weeks in advance for a reservation that didn't require prepayment, the hotel emailed me the night before my stay saying my credit card deposit didn't go through. I was on an 18-hour flight to NYC and obviously couldn't respond. When I landed, I checked the Marriott app and saw my reservation had simply been cancelled—without any direct email notification or warning.<br><br>I called the hotel, the front desk reinstated the booking, and ironically, I used the exact same card I already had on file to pay without any issues. Why cancel a booking so quickly without a response if the hotel isn't full? The system is irrational and extremely frustrating for travelers.<br><br>The Room: Dark, Dirty, and Dated. Once inside, things only got worse. The room was extremely small, dark, and undeniably dated. Several glaring details were immediate red flags:<br>• Shocking Cleanliness: Upon checking in, there was unflushed tissue in the toilet. Black clumps of dust literally fell out of the bathroom exhaust fan. The areas around the wall plugs were filthy. Worst of all, the towels and sheets had brown stains on them.<br>• Bizarre Bedding: The blanket didn't even have a proper duvet cover. Instead, it was sandwiched between two separate flat sheets that came apart easily during the night, leaving us sleeping directly against a futon-style blanket that probably rarely gets washed.<br><br>The Dealbreaker: Impossible to Sleep<br>The absolute biggest issue was the AC unit. It was deafeningly loud. The compressor would randomly kick on every half hour, waking us up constantly and completely ruining our rest. We asked to switch rooms, which the staff handled graciously, but the second room had the exact same horribly loud AC problem.<br><br>The bathroom was a functional disaster. The shower leaked water onto the bathroom floor. The water pressure was shockingly bad, making it impossible to shower without freezing because so little water was actually coming out of the showerhead. On top of that, it took forever to get hot water, and the temperature was incredibly difficult to control. To add insult to injury, the toilet roll holder in both rooms we stayed in was loose and slanted. You needed a surgeon's precision to tear off a piece of toilet paper without the entire roll falling onto the floor—absolutely pathetic.<br><br>The lack of attention to detail here is an embarrassment to the Marriott brand:<br>• No easily accessible outlets near the bed.<br>• The USB charging ports on the bedside lamps were completely dead.<br>• The bedside lamp wouldn't even turn off properly; I had to physically unplug it from the dirty wall socket just to turn the light out.<br>• No safety deposit box in the room.<br>• No standard amenities or slippers (Maybe this is just a "New York thing")<br><br>Bottom Line: We Checked Out Early. Ultimately, the combination of zero sleep, dirty conditions, and broken amenities was too much. We decided to cut our losses, check out early, and move to another hotel nearby. The new property was similarly priced and miles better in every conceivable way, proving that this Fairfield's issues are a specific property failure, not just an unavoidable New York standard. The staff here might be trying their best, but they are working in a failing, low-quality building with dated systems and terrible hygiene. Not a great start to our first trip to NYC. I really hope this isn't the expectations I should be having for Marriott Hotels or the city.

When I checked in, I requested a room with a view of the water. The guy at the front desk advised to wait 20 minutes so he could get house cleaning to prepare a room with a view. After 20 minutes of waiting, he told me that he did not want me to wait any longer, especially with my status with Marriott so he upgraded me to a room that he claimed was one of the best rooms at the hotel. When I entered the room, it was one of the smallest rooms I ever stayed in with no view of the water. When I contacted the front desk, a different person told me that they do not have rooms with a view of the water. My issue is not the room but rather I was told to wait for a room with a view and in the end this did not occur. Do not mislead the customers, over promise nor add prolonged wait times when the room is basic at best.

The views from the upper floors are breathtaking. We spent every evening watching the sunset from our window. The decor is contemporary, and the lobby bar has a great selection of drinks. A very high-quality stay that exceeded my expectations.

We loved the location of this hotel. Away from the busy tourist areas and noise. The rooms are tiny like you expect in NYC, but the hotel staff are great and the free breakfast is adequate. We enjoyed exploring around the hotel at the end of each day. Great bagel shop, pizza place and diner in walking distance. Walkable to several subway stops, Battery Park and the 9/11 memorial.

Okay,so we just checked in and Joseph was so friendly and professional. Our room is tiny but clean and peek a boo views of skyline.<br>The 3rd night we came back to our room wide open, the door had been propped open all day by housekeeping, holy cow were we freaked out since passports, laptops , etc in room. Reported security issue and noone ever responded? 4th night asked for glasses for our room (instead of drinking from a paper cup) and told housekeeping was closed and noone had access to anything.<br>Initially I thought this place was okay, and had booked for 8 nights. Will be seeking other accommodation. No one is in charge and employees have "it's not my job" mentality. Asked about broken toaster and Carmen said to talk to kitchen ladies. Weird place, try another Marriott if you can.

The room wasn’t the cleanest and was clearly in need of a refurb. The staff were very pleasant and helpful and the location was perfect — certainly a highlight. I personally won’t be staying here again unless there are some changes made but for the price I cannot complain too much.

I stayed here for a valentines weekend getaway with my girls and Dominic and Jonathan were absolutely lovely. Best costumer service I’d ver experienced. We entered confused and they were friendly and accommodating RIGHT off the bat before they even realized we were guests. 10/10, I hope you all get to meet them.

Overall very nice location if you need to be near wall street plaza and surrounding area. Nice spread of continental breakfast. Staff was very welcoming and helpful. Would definitely book again through booking.com because it's cheaper if you book a bit earlier. The room was comfy, a little small but didn't expect more than that for the price and location.

This hotels gives you every basic thing to enjoy a trip in nyc, all you need is a cozy bed and a good toilet, they got that. Need I mention- the breakfast. Its good. The front office staff is really nice they always greet you when you come in. Except for one old gent who is a bit grumpy? But other than that. The hotel is great. Specially the location.

This hotel was such a pleasant surprise!<br><br>I think this hotel is most suitable for solo travelers, business travelers or groups no larger than 2 (per room).<br><br>I needed a last minute reservation and being honest, this was the most affordable Marriott property in the area I was seeking.<br><br>Jonathan was warm and welcoming at check in and I liked that I could tell he was actually from New York.<br><br>For the price, free complimentary breakfast, and a max 15 min walk dependent on pace from 9/11 Memorial and the American Indian museum in really happy with my decision to stay here.<br><br>Only improvements I could see here are better water pressure and more attention to detail in cleaning, some areas like the phone were dusty.<br><br>I will return.

I want to give the guy credit who checked me in - he is the only redeeming quality this establishment has to offer.<br><br>Do not be fooled by the pictures - they are catfishing. This hotel is horrendous.<br><br>First, the water was turned off ALL DAY LONG with no solution provided to for showers, drinking water, etc…<br><br>Second, the rooms are hideously maintained. I was given an early check in and went to the room. I felt like I was freezing and it felt windy even on walking in. Turns out it was freezing because the balcony door couldn’t properly close or even lock so cold air was coming in from outside. It smelled like smoke likely because a prior guest was smoking on said balcony with a door that wouldn’t close. I was given another room with two twin beds that was a downgrade to the room I had booked - it was certainly too small for two humans to occupy with suitcases. This room also didn’t have functioning heat.<br><br>Third, the location is ok for being near water street, but there are dozens of other hotels with better proximity and that have water.

I checked into this hotel late at night with my family, and unfortunately, the experience was far from what we expected. The area around the hotel felt unsafe — there were several people loitering nearby who appeared to be sex workers, which made me very uncomfortable bringing my kids into that environment.<br><br>Once inside, things didn’t improve. The room had a strong odor, and the beds were much smaller than advertised. I had booked two queen beds, but they looked more like twin beds — definitely not suitable for four people. The bathroom was spacious, but the shower was oddly tiny.<br><br>The worst part was discovering bugs on the bed, which scared my children. I later learned they were invasive species that harm trees, but that didn’t help us sleep any better. My kids were anxious all night, and none of us got proper rest.<br><br>Breakfast was okay, and cleanliness was passable, but overall, the three-night stay was extremely disappointing. I had prepaid nearly $1,000, so I didn’t feel there was much point in raising concerns at the front desk. If I’d had the option, I would not have stayed here.