Empire Steak House West

Response from the owner

Dear Carol,<br><br>Thank you so much for choosing us to celebrate such a special occasion! We are absolutely thrilled to hear that we are your favorite steakhouse and that we could help make your son's birthday super fun.<br>It is wonderful to know that you enjoyed our superb service, delicious cocktails, fine wine, and excellent food. We always love adding a little extra sweetness to a birthday with a complimentary cake, and your kind words mean the world to our team.<br>Thank you for sharing the love, and we look forward to welcoming you and your family back to Empire Steak House for many more wonderful celebrations!<br><br>Warm regards,<br>Empire Steak House Team

Response from the owner

Dear Edna,<br><br> We’re glad to hear you enjoyed the bread, vegetables, and overall service, but we are truly sorry that the steaks did not meet your expectations.<br>We also apologize that your concern regarding the seasoning was not properly acknowledged during your visit. That is not the level of attentiveness we aim to provide, and your comments will be shared with both our kitchen and service teams for review to ensure better communication and consistency moving forward.<br>We sincerely appreciate your honest feedback, as it helps us improve, and we hope you might consider giving us another opportunity in the future to provide a better dining experience.<br><br>Warm regards,<br>Empire Steak House Team<br>

Response from the owner

Dear Shannon,<br><br>Thank you for your kind feedback. We’re so happy to hear you had such an amazing experience with us and that you enjoyed visiting multiple times during your stay. It’s wonderful to know both the food and drinks consistently met your expectations and that our service made each visit enjoyable.<br>We truly appreciate your support and look forward to welcoming you back again soon for many more great evenings.<br><br>Warm regards,<br>Empire Steak House Team

Response from the owner

Dear Beth Ann,<br><br>Thank you for your wonderful feedback. We’re so happy to hear you chose to celebrate your mother’s birthday with us and that the entire experience was so memorable for your family. It’s great to know the filet mignon and desserts both stood out and that our team helped make the evening feel special with attentive, thoughtful service.<br>We truly appreciate your kind words and look forward to welcoming you back again soon.<br><br>Warm regards,<br>Empire Steak House Team

Response from the owner

Dear Mia & Greg,<br><br>Thank you for choosing Empire Steak House for your first visit! We’re thrilled to hear that your experience was nothing short of 5 stars from the inviting atmosphere to the melt-in-your-mouth steak.<br>It’s wonderful to know that our team made you feel welcome and that Besmir checked in to ensure everything was perfect. Your kind words mean a lot, and we can’t wait to welcome you back for another unforgettable dinner.<br><br>Warm regards,<br>Empire Steak House Team

Response from the owner

Dear Vivi,<br><br>Thank you for taking the time to share your feedback and for choosing Empire Steak House for your dinner.<br>We are sorry to hear that you felt your experience did not meet expectations. Please know that we are always striving to improve and to provide every guest with attentive, professional service.<br>We take concerns like this very seriously and conducted a thorough review of the evening, including a detailed review of our service timeline and video footage from the time you arrived until your departure.<br>Our review indicates that your server attended to your table appropriately throughout the evening. In addition, supporting staff assisted with food delivery and continued to check, clear, and service the table consistently. From arrival, all service steps were completed in a timely manner including menus, water service, beverages, order taking, steak knives, food delivery, and follow-ups. Management visited your table as part of our regular quality-control checks to make sure all aspects of your dining experience were handled promptly and professionally.<br> <br>We did not observe any instance of a server or staff member speaking with your companion while you were away from the table, nor during the time he stepped away to or returned from the restroom.<br>If you would like to discuss this matter further, please feel free to contact us privately at info50@empiresteakhouse.com . We would be happy to review the details with you directly.<br><br>Sincerely,<br>Empire Steak House Management<br>

Response from the owner

Dear Sara Acker,<br><br>Thank you for sharing your wonderful experience! We’re thrilled to hear that you enjoyed the food, from the steaks to the lobster bisque and seafood, and that our team made your evening so memorable. It’s fantastic that Q provided attentive and kind service, and we’re glad every part of your visit lived up to your expectations. We look forward to welcoming you back for another exceptional night!<br><br>Warm regards,<br>Empire Steak House Team

Response from the owner

Dear Michael Todd,<br><br>Congratulations on your 30th Wedding Anniversary! We’re honored you chose to celebrate such a special milestone with us. It’s wonderful to hear that Eddie and our team made your experience first-class, and we’re glad you enjoyed the NYC cheesecake. Thank you for your kind words we can’t wait to welcome you back for more memorable moments!<br><br>Warm regards,<br>Empire Steak House Team

Response from the owner

Dear Joe Oberman,<br><br>Thank you so much for sharing such a heartfelt and beautifully written review. We’re truly honored that you found your way to us during such a challenging and uncertain time.<br>We’re glad our team could provide the warmth, calm atmosphere, and genuine hospitality you needed after a long day dealing with travel disruptions.<br>We’re especially happy to hear you enjoyed the strip steak and mashed potatoes, and your kind words comparing the experience to Michelin-level dining truly mean the world to our culinary team. Turning a difficult day into a great memory is exactly what we hope to do for every guest.<br>Thank you again for choosing to dine with us during your stay in New York. We’re so happy we could be part of your journey, and we look forward to welcoming you back anytime.<br><br>Warm regards,<br>Empire Steak House Team

Response from the owner

Dear Gloria Ward,<br><br>Thank you so much for sharing such a lovely review. We’re truly honored that you chose to celebrate your birthday with us and that your daughter brought you in for such a special occasion.<br>We’re delighted to hear you felt warmly welcomed from the moment you arrived and that you enjoyed the service, delicious meals, and overall fine dining experience. Your kind words and perfect ratings mean a great deal to us, and we look forward to welcoming you back again very soon.<br><br>Warm regards,<br>Empire Steak House Team

Response from the owner

Dear Joey,<br><br>Thank you for sharing the beautiful photos! We’re thrilled to hear that your dining experience at Empire Steak House was excellent!<br><br>It’s wonderful that you felt welcomed and well cared for throughout your visit, and that attentive, professional service added to the overall atmosphere. We truly appreciate your kind words and look forward to welcoming you back for another memorable meal.<br><br>Warm regards,<br>Empire Steak House Team

Response from the owner

Dear benjamin nevzorov,<br><br>Thank you so much for the amazing review! We’re thrilled to hear that your experience was outstanding and that Alvaro took such great care of you. We’ll be sure to pass along your kind words to him he’ll be delighted to know his service made such an impression.<br>Thank you for the 5-star ratings across the board, and we can’t wait to welcome you back again soon for another fantastic visit with Alvaro.<br><br>Warm regards,<br>Empire Steak House Team

Response from the owner

Dear Walter Garcia,<br><br>Thank you so much for this incredible and heartfelt review! We’re truly honored to hear that Empire West has earned a place as your go-to steakhouse in the city. Knowing that the food impressed you from start to finish means a great deal to us.<br>What truly makes us proud is your recognition of our team. We’ll be sure to share your kind words with Besmir, Ben, Alban, Qerim, and the entire staffthey’ll be thrilled to know their warmth and attentiveness made your experience unforgettable.<br>Thank you for such a strong recommendation. We can’t wait to welcome you back again soon it will always be our pleasure!<br><br>Warm regards,<br>Empire Steak House Team<br><br><br>

Response from the owner

Dear Lauren S,<br>Thank you so much for this incredible and detailed review! We’re truly honored by your kind words and thrilled to hear that your experience captured the classic New York City steakhouse tradition we take so much pride in. Knowing that you enjoyed the New York Strip sizzling, tender, and full of flavor means a great deal to our team.<br>We’re also delighted that you found the atmosphere inviting and the service consistently attentive. Your mention of our Pre-Theater Menu is greatly appreciated, and we’re glad it added value to your visit.<br>We look forward to welcoming you back whether it’s for a special occasion, a pre-show dinner, or simply another great NY steakhouse experience!<br><br>Warm regards,<br>Empire Steak House Team

Response from the owner

Dear Brian,<br><br>Thank you so much for this incredible review and for being a loyal guest it truly means the world to us! We’re honored that you chose to celebrate your wife’s birthday with us, and we’re happy to hear that Manhattan traffic didn’t stop the celebration. Our team will be thrilled to know their patience and attentiveness made a difference.<br>We love that you enjoyed the burrata salad, thick-cut bacon, mac & cheese, and the porterhouses all great choices! And we’re glad the birthday dessert platter added a special touch to the evening.<br><br>It’s always a pleasure welcoming back our regulars, and we deeply appreciate your continued support. We look forward to hosting you and your family again soon!<br><br>Warm regards,<br>Empire Steak House Team