Chipotle Mexican Grill

I just wanted to say the staff here are absolutely amazing! I went on Thursday May 7th around 9 PM and they were incredibly kind and helpful.<br><br>Specifically, the woman that also spoke spanish that packed my burrito incredibly kind. Thank you!!

I wanted to leave this review for the chipotle in the Hudson mall which I’m unable to find after goggle it. So I went to get dinner the chipotle restaurant 4/18/26 all the workers Spanish speaking people working except the one African guy. Boy I felt very bad for him. He with 2 customers ahead of me very nice and polite guy. There is this girl ( not the one wearing the glass) very nasty to him. Low talking him to feel bad. Mind you she was taking my other yet so focused on him every I word he say. Boy this is not your place to work you deserve better.

I get the kids meal here sometimes and it’s a great value for some vegan food (comes with drinks and chips) ($6.48 at time of posting). Quick and easy.

I had a great experience at Chipotle Mexican Grill. The ingredients tasted fresh, and the bowls were filling and flavorful. I like how easy it is to customize everything to your taste. The service was quick and efficient, even during busy hours. A reliable spot for a fast, satisfying meal.

Ordered my usual bowl. Travel here quite a lot and Chipotle is my go too. Ordered a drink from the drinks fountain. Poured some coke zero in and it was not coke zero. Looked like brown water. Clearly it needed changed. Brought this to the attention of the till operator and she looked at it and said I can pour it away! Wanted a diet drink and no other diet drinks! Great service! I noticed customer before me paid for his order and said have a nice day to her and she ignored him and walked off. Customer after me got asked if he was dining in and got a nice tray for his food. I didn't get asked and was put in a takeaway bag.<br>Great food but be prepared for awful customer service.

I walked in for lunch at 12:30 on a Wednesday and was shocked to see 34 people on the line ahead of me. I decided to stay anyway and time how long it would take. These employees were so efficient I received my hot delicious chicken bowl in 7 minutes. Way to Go Chipotle employees!!! I will definitely be back.

It can get quite crowded during peak lunch time - occasionally certain items (ie chicken/ rice) will run out, which forces me to pick more expensive alternatives<br>The dining area is a bit loud at times with lots of people eating, so try to cover up.

Amazing service at this Chipotle. I been eating Chipotle since 2007 when it first opened at the location located on 52nd street and Lexington ave and the food at this location location on 34th street it's very fresh . The team it's always nice at least the ones working in the morning and afternoon. Love this place !!

Bae and I split a chicken bowl extra guacamole (#the_guac_is_extra). We had some time to kill before our after work movie. Place was packed on a pre NYE night. Lots of tourist.<br>Bowl was really good. Fresh. Although I did find some crushed chicken bones. Good thing I didn’t chip my tooth. Actually really happy about that.<br>Didn’t know they still kept the bones in the chicken. Got a pic of the bone for evidence. That is the reason for the three stars. Otherwise the meal was satisfying.

Yummy food! My first time at Chipotle and I'm super happy with my order. Service was fast. The place was crowded even at 2pm.

Truly the worst staff of any Chipotle location. The cashiers are incredibly rude. Twice I have come and they have run out of kid’s chips. Unlike other locations, which give the bigger chip bag, this location expects you to pay full price without getting a side. Do better.

The workers don't care, the portioning of ingredients is inconsistent, and the quality of food is just poor. Utterly favorless without pouring jalapeno tabasco sauce on every bite. Chips were soft, certainly not fresh.<br><br>We purchased a fountain drink at 11:30AM to discover the ice machine was not working. We weren't informed of this nor was there any sign on the machine. I would not have purchased a drink had I known the drinks would be warm. Poor management.<br><br>Also, it smells weird in there.

Loved the food<br>As its my first time trying chipotle But I loved the taste and the portion size is also big enough

Disappointed at a Landmark: A Frustrating Experience at Chipotle, Empire State Building<br><br>Visiting the iconic Empire State Building should be an exciting moment, especially when grabbing a quick bite from a trusted brand like Chipotle. Unfortunately, my recent visit left me with frustration and disappointment — not what anyone expects at one of the most famous landmarks in the world.<br><br>I stopped by the Chipotle inside the Empire State Building to pick up my usual veggie bowl. Normally, I pay around $15, including chips and a dip. But to my surprise, this time the total came to $21.00 — for a simple veggie bowl. That’s almost $6 more than what I typically pay.<br><br>Even more surprising, the beans were out of stock, so I asked for queso instead — which is usually just a $1.00 add-on. When I asked the cashier why the total was so high, he rudely responded, “I’m not bothered,” and said he charged me extra for the queso. Instead of $1.00, he added $3.00.<br><br>Trying to keep calm, I then ordered chips and salsa. My final total was $18.00, but I still wasn’t sure where the charges added up. When I asked for a spoon at the end, the cashier showed me attitude again — clearly uninterested in helping or making things right.<br><br>This isn’t just about a few extra dollars. It’s about how customers are treated, especially at a tourist-heavy location like the Empire State Building. People from all over the world visit this site, and this kind of behavior can leave a lasting negative impression.<br><br>Chipotle is known for its consistency and customer service. But this experience left me questioning that reputation. I hope the management at this location takes this seriously and ensures better training and customer care — because small interactions can shape big opinions, especially in a place as iconic as New York City.

Busy lunch spot with a fully staffed counter that moves the line efficiently. Plenty of room to sit. Ample portions and scoops - you won’t feel unsatisfied here, I had to leave some in the bowl. Everything tasted fresh. Appreciated everyone’s attention and hard work - the employees are tuned in. Seemed to be a constant set of online/app orders being picked up too.