15 verified Google reviews · 15 with owner responses
4.3
★★★★★
15 reviews
5★
9
4★
3
3★
2
2★
0
1★
1
RA
Ronald AdamsLocal guide
★★★★★2 weeks ago
Chick-Fil-A is damn good. Food is always hot. Service was good. Yeah I understand. This place is busy. Tables were dirty but hey I mean it is what it is. The food was good just the way I like it if I had to choose between my meal cold and a clean table. I'm taking the hot food all the damn time
Response from the owner
Ronald, we love to hear that you had a great meal! Thanks for sharing your honest feedback. It helps us identify ways we can get even better. We hope you'll see the difference next time!
RC
Randall CardozLocal guide
★★★★★3 weeks ago
Slightly expensive but worth a try as the chicken quality is great
Response from the owner
Randall, we really appreciate the positive review! We work hard to provide the best dining experience possible!
J
JustHaloLocal guide
★★★★★4 weeks ago
Charles Bohs hands down the best franchise owner in history. I work at the Regal across the street and I really want to thank you for the amazing job your location does. Also, goated rewards on the app 🥹
Response from the owner
We appreciate the shoutout, but it's really our amazing guests that make all the difference! We'll keep working hard to make your dining experience even better!
LH
Lisa HLocal guide
★★★★★a month ago
Although Chick-fil-A is one of my favorite eating locations, I did not order any food here - just a drink. I had already eaten before my group got to this location. It was crowded, not enough seating for the crowd that gathered there. However, when we got a seat, it was okay.
Response from the owner
Lisa, we're sorry to hear that your experience was less than ideal. We hope that your next visit will be a smoother dining experience.
AJ
A JLocal guide
★★★★★2 months ago
Terrible service. Woman tossed a bag on the counter and walked away. She comes back with another bag and called out “Michael” passed the bag to Michael and walked away to “clean”. Finally Jonathan comes out and picks up the bag that had been tossed there and calls my name. I ask for a refund and he says “excuse me” and I ask again for a refund since she (pointing to woman who tossed the bag) tossed my food a while ago and walked away. I got my refund and emailed corporate, haven’t heard anything back so here I am.
Response from the owner
AJ, we always strive to provide a great dining experience, but it sounds like it didn't happen this time. We are always looking to grow, and we appreciate you taking the time to leave us feedback about your experience. If you would like to share more, please contact our store directly or reach out to our CARES team to provide further insights that can help us improve. We hope that you'll see the difference on your next visit.
SA
Sam AddisonLocal guide
★★★★★3 months ago
Chick-fil-A is a place that shouldn't have good food, it looks dry and disappointing... Until you put it in your mouth and a flavour explosion 💥... Keep going back.
Response from the owner
Sam, thanks! ...I think? We're so glad you loved the experience! Come back and see us any time!
PG
Philly GorlLocal guide
★★★★★3 months ago
As someone that does not frequent Chick-fil-A, this location blew me out of the water. The separate entrances for ordering there and takeout were so helpful, the restaurant was very clean, and the staff were so kind! They were quick and efficient and everything turned out great. They went above and beyond to make our experience welcoming and easy.
Response from the owner
Hannah, we're so glad to have made a good impression on you! We strive to provide these kinds of delightful dining experiences every day. We can't wait to serve you again soon!
SA
Siyar AkpinarLocal guide
★★★★★4 months ago
Trying it after all the hype from over the years, was disappointed as it was just an average chicken burger, the chicken bites were good tho and waffle fries were decent and the food was cold. Overall not too bad maybe I had a bad experience
Response from the owner
Siyar, we're glad that you enjoyed parts of your visit, but it sounds like we have some room to improve. We hope that you'll see the difference on your next visit!
DG
David GrockeLocal guide
★★★★★5 months ago
The delicious Christian chicken experience. Fries are great, this store is crammed New York style, but the staff are fantastic and friendly as always. Take away and eating in is fast. Love that there are plenty of staff.
Response from the owner
Hi David, thanks for the amazing review! We work hard every day to provide the absolute best dining experience in NYC!
S
Samy
★★★★★6 months ago
I had such a great experience at Chick-fil-A. The service was fast and the staff were really friendly, which made everything even better. The food was delicious — the chicken was crispy, the fries were fresh, and everything tasted amazing. The restaurant was clean and comfortable, so the whole visit felt really nice. I would definitely go back again!
Response from the owner
Samy, your kind words made our day! We strive to provide the absolute best dining experience for all our guests. We can't wait to welcome you back again soon!
RE
Rania Elzouiri
★★★★★10 months ago
Had the best chick-fil-A of our life !! Our cashier Joshua was really nice and welcoming to us !<br>I really recommend this place not only for the food but also for the atmosphere and its location.<br><br>Love from Morocco
Response from the owner
Rania, we appreciate your kind words! It’s always our pleasure to serve you. There is so much to see in NYC, and we're glad that you made our store one of your stops. We'll welcome you back any time!
MS
Maryna StupakLocal guide
★★★★★11 months ago
🥞 Great breakfast, clean space, and always satisfying!<br><br>We stopped by Chick-fil-A this morning for breakfast, and as always — it was a great experience! 🙌<br><br>We ordered the hash browns, Chick-n-Strips, and I had a Fanta with ice + Coke combo. Super filling and hit the spot perfectly — exactly what you want from a fast and tasty breakfast. 🍟🍗🥤<br><br>What we especially love about this location is how clean and well-kept everything is. The tables are wiped down, floors are tidy, and the staff is always moving to make sure the place stays fresh.<br><br>✅ Friendly service<br>✅ Fast food done right<br>✅ Perfect spot to grab a quick and hearty bite in the morning<br><br>We’ll definitely keep coming back. Consistent quality, great flavors, and a comfortable atmosphere — that’s what keeps us loyal 💛
Response from the owner
Maryna, thanks for leaving us another glowing review! It's our pleasure to provide amazing dining experiences again and again. We hope to see you again soon!
MS
Mavin ShavinLocal guide
★★★★★a year ago
Went on new year’s eve and was extremely crowded due to the rain. Highly suggest ordering online if there seems to be a long line. The food was good though and it wasn’t that long of a wait.
Response from the owner
Mavin, what a fantastic review! Our team is beaming with pride to know they contributed to your enjoyable experience. We'll continue to strive for excellence, and we can't wait to serve you again soon!
CW
Chris WaltersLocal guide
★★★★★a year ago
Lovely warm welcome upon arrival and a very pleasant atmosphere, very busy when we visited but the food was prompt after ordering.<br><br>Beautiful tender chicken, lovely crispy chips<br>Their own branded sauce is amazing.<br><br>Average around $13-15 per adult meal but well<br>Worth it.
Response from the owner
Chris, your 5-star review means the world to us! We appreciate your business and are overjoyed to know that you enjoyed our service. Looking forward to serving you again soon!
AW
Austin WuLocal guide
★★★★★a year ago
The chicken sandwich is good. Because it very close to Time Square, so a lots of tourists here, little crowded. The line to order is ok. You have a lot need to wait to be seated.
Response from the owner
Austin, thanks for sharing! We do our best to make our guests feel at home when they are in our store. The crowded room is a good problem to have, but we will continue to strive for ways to ensure that our guests feel comfortable. Thanks for the positive review!
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