I ordered the Wagyu burger and received an extremely overcooked, dry, burnt patty that was barely edible. It looked nothing like a premium burger, let alone “Wagyu.”<br><br>What made it even worse — apparently you have to manually add all the burger ingredients/toppings yourself while ordering, otherwise you basically receive meat and bread. That was not clear at all and feels ridiculous for a burger at this price point.<br><br>For $22, I expected quality. This was incredibly disappointing.
Response from the owner
Hey Daniella,<br><br>We’re very sorry to hear about your experience and truly appreciate you taking the time to share this feedback. What you described is absolutely not the quality or experience we aim to provide, especially with one of our premium burgers. An overcooked patty and unclear customization process are both disappointing, and we completely understand your frustration.<br><br>We’d really appreciate the opportunity to make this right and learn more about what happened. Please reach out to us directly at astoria@bareburger.com so we can personally take care of you.<br><br>Thank you again for your honest feedback we hope to have the chance to provide you with the experience you should have received the first time.
