Arlo Williamsburg

The Arlo staff and management were exceptional. Very accommodating and created and environment my partner and I will always consider a home away from home. 12 out of 10!

Booked a two day staycation at The Arlo WB and now I don’t want to leave!!!<br><br>Staff is kind and very helpful, love their roof bar and pool although I think they were a bit too pricey and the food was just okay.<br>Lovely stay overall!

Carlos and Sofia were absolutely wonderful in insuring my stay was nothing but the greatest. From early check-in, late check-out, an incredible room during my time, and top tier customer service to match, they made this the best of my recent stays with the hotel. 4-5 blocks from the Bedford L entrance that easily takes you into the city and NYC skyline views are unmatched. Highly recommend and thanks to the incredible team!

This is absolutely the best hotel with the best service I have every stayed at. I am late writing this review, as my stay was March of 2025, but my experience was so excellent that I think about it all the time and had to give this hotel and the team any praise I could.<br><br>When I first arrived, they allowed me to check into my room early. I was solo traveling and initially only staying for one night, when on the night of my stay I fell terribly sick. The 24hr text service line is amazing and the team is the best hotel team I have ever experienced, incredibly friendly and professional. I was texting throughout the night and they brought any medicine they could.<br><br>I was so sick that I could not fly and had to extend my trip one night. When I made this decision I was sitting in the hotel lobby. I texted them that I was unable to fly and asked to extend my reservation one night. The manager (or a team member) came to me in the lobby and carried my luggage up to my room. They even surprised me with a new room with a balcony and gorgeous view! He said "I figured you would enjoy a new, clean room with the ability to get some fresh air since you are sick. Please feel better". I was astonished.<br><br>Overall, it could be scary to be solo traveling and fall incredibly sick while you are all alone. However this hotel and the amazing team made me feel right at home and taken care of. I cannot even express how thankful I am for them!<br><br>I was disappointed that I could not explore the hotel more, I didn't even get to the famous rooftop to take in the views. I absolutely cannot wait to return, hopefully ASAP this year, as this was the best hotel experience of my life. It goes without saying that the hotel and the rooms are beautiful. However the team could make or break the experience, and they went above and beyond to the point where I think of my experience all of the time and how badly I cannot wait to return.<br><br>If you get the chance to stay at this hotel, DO IT! Thank you to the entire team!

I loved the room, Beni the worker there made my experience 10x better. He came in an personally helped me with decorating my room to surprise my girlfriend. I didn’t even know this kind of service existed. Beni was the Best worker there by far. Arlo gave me such an amazing experience I’ll be coming back again very soon that’s for sure

Absolutely unacceptable experience. The most disturbing part of our stay was the treatment we received from the bellman while checking out.<br><br>It was extremely cold outside, and our family, including an infant child, was standing inside the entrance waiting for our Uber. Instead of showing basic courtesy or concern, the bellman repeatedly held the front door open, allowing freezing air to pour directly into the lobby where we were standing. We were visibly uncomfortable and covering the baby with multiple blankets to keep the child warm. Another employee even told him to close the door, yet he continued doing it anyway.<br><br>His behavior felt deliberate, hostile, and meant to force us out into the cold. It showed a shocking lack of judgment and compassion, especially toward a family with a baby. As we left, he also said something under his breath in Spanish that came across as insulting and disrespectful, likely racist.<br><br>No guest should ever be treated this way, especially families traveling with children. Hospitality means making guests feel safe and welcome, not targeted and uncomfortable.<br><br>As for the hotel itself, the lobby smelled unpleasant, cleanliness was lacking, and the property appeared poorly maintained. But none of that compared to the rude and aggressive behavior we experienced from the bellman.<br><br>I would never return after being treated with such disrespect.

One of the most accurate descriptions I’ve heard of this hotel is that it feels like a worn-out Moxy without the Marriott backing—and even that may be generous. This property is so obsessed with projecting a “chic” image that it completely neglects the basics of hospitality.<br><br>Despite paying for early check-in, I was made to feel like an inconvenience by the front desk staff. The only exception was Mr. Sharma, who was warm, professional, and genuinely welcoming. Unfortunately, once he left, the experience deteriorated immediately. The two staff members who replaced him were indifferent, unengaged, and seemed entirely uninterested in guest service.<br><br>Housekeeping was an outright failure. After our first night, we explicitly requested a full cleaning and fresh towels. We left the room around 10:00 AM and returned at 3:45 PM to find absolutely nothing had been done. Calling the front desk led to a frustrating, fully automated system—no human assistance in sight. Towels eventually arrived after 30 minutes, but housekeeping didn’t show up until 5:30 PM, by which point it was completely impractical. As a result, our room was never serviced during our entire stay. When I raised this the next day, the dismissive response was that “housekeeping got slammed.” That’s not an excuse—it’s a failure. Paying guests should not have to chase down basic services.<br><br>The bed was unacceptable. The mattress was soft, lumpy, and clearly worn out—easily one of the worst I’ve encountered in any hotel. A good night’s sleep is the bare minimum expectation, and this property doesn’t meet it.<br><br>The room itself is impractically small, with virtually no storage. Two people with suitcases are forced to live out of their bags, which quickly becomes frustrating and uncomfortable.<br><br>The only bright spot was the food, which was genuinely excellent—the pancakes in particular stood out. Unfortunately, even that experience was undermined by poor service. At 8:00 AM, we were told we couldn’t be seated without a reservation—something the hotel never communicated. This would be more understandable if the restaurant were full, but there were only two or three tables occupied. The hostess reluctantly seated us, but only after insisting we vacate the table by 11:00 AM—an absurd condition given the nearly empty dining room.<br><br>For context, we’ve stayed at both the William Vale and the Hoxton. The William Vale is in a completely different league, and even the Hoxton delivers noticeably better service.<br><br>In the end, this hotel seems far more interested in cultivating its nightlife and bar scene than in taking care of the people actually staying there. Style is clearly prioritized over substance—and it shows in every aspect of the guest experience.

My experience here was good. I came here on a Thursday night. I loved the hallway and then when I got to the room it was so cute; from the shower with the full glass to the enclosed section for the toilet!! I had no complaints!! Then Friday morning when I went to check out the staff was very welcoming and warming; they said good morning and wished us a good day!!!

Serious Security Failure — Would Not Return<br>I stayed at the Arlo Hotel and had an experience so alarming that we were forced to check out in the middle of the night and find another hotel.<br>It started with loud banging outside our room door that frightened our dog. We initially brushed it off, assuming it was just noise from other guests slamming doors down the hall. However, close to midnight, the situation escalated dramatically. When we heard someone outside our door again, my husband looked through the peephole and saw a person violently attempting to kick our door down. They were kicking with such force that they actually knocked the lock notch off the door. We were terrified.<br>My husband yelled at the individual, but they did not stop. We immediately contacted the front desk, who sent up security. While we appreciated the response, security alone was not sufficient — this person was clearly violent and posed a serious threat to guests. The hotel should have called the police without hesitation. They did not.<br>Feeling completely unsafe, we had no choice but to gather our belongings and relocate to another hotel in the middle of the night.<br>The Arlo Hotel needs to take a serious look at its security protocols. Guests should never be left feeling endangered in their own room. Sending a security guard is simply not an adequate response when someone is attempting to violently break into a guest’s room. I urge management to review this incident and implement stronger safety measures — including a clear policy of contacting law enforcement in situations like this. I cannot in good conscience recommend this hotel to anyone.

I left a necklace behind and Carlos and the team made the experience of getting it back so easy on me. I am extremely grateful for their care, professionalism, and speedy solution.<br><br>The hotel has a fun vibe, a cool downstairs bar, and rooms with great views. It was pretty cold when I visited so I'll have to check out the rooftop next time! 10/10 recommend staying here

Let’s start with the positives.<br>Great location, near good restaurants, bars, and Bushwick Inlet Park.<br>The employees were helpful and nice.<br>The restaurant inside the hotel is yummy—I tried their pancakes for breakfast.<br><br>The rooms are tiny and clean, but they have really bad acoustics. You can hear everyone walking by the door and even people talking inside their rooms. The doors also slam hard every time someone enters their room.<br><br>The gym is solid! Two treadmills, some medicine balls, dumbbells up to 50lbs, one bench, a nice cable machine. Definitely my favorite part of the hotel.<br><br>At the end of my stay, I was charged a pet fee even though my service dog was wearing an extremely obvious vest throughout the entire stay. When I called to let them know I had been charged, I was met with a bit of an attitude and told they would “make an exception this time,” whatever that means.<br><br>I’ve never had an issue with my service dog at any other hotel before, so this was a first. I don’t think I would stay at this hotel again unless it was extremely cheap.

Had a great time staying at Arlo Hotel in Williamsburg. The location is great with plenty of thing to do around. The room is tasteful along with the 2 bars located on site. We would definitely go back

The rooms and bathrooms are so small. I don’t know how a tall person could even use the tiny toilet in the tiny toilet area! The shower is totally open to the room, a mirror on the opposite wall makes the frosted glass pointless. We made it work but it wasn’t a relaxing experience… There is also not much space for your things, like very small side tables and no counter space anywhere. We had to clear off the minibar for our toiletries! Most of the staff, including the cleaning staff and doormen were very nice and helpful. The small rooms wouldn’t be terrible if there was more communal seating and lounging available. On our first day my brother brought us some Bordertown tacos and the staff told us it was fine to sit and eat them at the low tables in the bar area. Two days later he brought a breakfast burrito to share so we sat in the same spot and this blond employee came and asked us to leave because it is technically a restaurant. This was embarrassing and rude as hotel guests! First, we were in the bar area, not in the main restaurant, secondly, there was barely anyone there eating at the restaurant, and third, we were specifically told we could sit there to eat our outside food two days before. I won’t return to this hotel because of that incident alone. We’ve also stayed at the Wythe and the Hoxton and they are both superior.

⚠️ Avoid this hotel unless you don’t want to sleep much and want to feel like you’re living in a student halls. ⚠️<br><br>In fact, it is by far noisier than any student accommodation I ever stayed in. There is a night club in the base of the hotel which plays pumping bass music late into the night at weekends, and each night there were screaming and shouting people running up and down the corridors on the 8th floor, playing very loud music from their rooms and speaking in large groups as they walk to the lift. After phoning reception they said they would send security up, but it didn’t seem to sort out the problem as different groups of party goers emerged intermittently. The night before there was a woman screaming at a drunk man (possibly her partner) in her room. It took another guest to go out into the corridor to tell her to keep it down. We also had to go out into the corridor several times to tell guests to be quiet. Unless you are joining I the party and want to experience this, if you want any sleep do NOT stay here.<br><br>CONS:<br>- Party hotel, feels more like a hostel or student accommodation<br>- Phenomenally slow lift. Allow 5-10 minutes to exit the hotel.<br>- The whole place needs a deep clean. The corridor carpets are stained and tired, the rooms need a good mop and a scrub.<br>- The bathroom door doesn’t close properly and there are lots of dinks in the paintwork. The whole place just feels very tired.<br>- The blind in our room is broken and would only open a metre. The blind also has holes in it and is duck taped all along the bottom. Very very makeshift and tired. Extremely low quality to everything!<br><br>PROS:<br>- Friendly staff<br>- Nice bright gym, fairly well equipped, a little on the small side but fine for us.<br>- Great views from he balcony, but the broken blind meant we couldn’t enjoy these<br>- Well located to reach nice parts of Brooklyn

Like a nice Frat house - from the outside. Sticky floors, stained carpet, warped floor in room. In the inside, past the nice lobby, the rooms and hallways were like a run down Moxy w/out Marriott money and resources behind the property. Front of the house is nice and attractive, rooms are not. Bed was uncomfortable, bathroom door barely hanging on and wouldn’t latch, shower in room doesn’t “work” here in figurative sense (have stayed places where the concept worked fine, not here) hangover kit in bedroom and hangover items on the restaurant menu tell you all you need to know. If your plan is to stumble back to your room drunk (and drink some more, the mini bar is nicest part of the room) then this is your place. If you’re looking for a more adult hotel or just a non “nice on the outside fraternity” go elsewhere. It’s less a question of target client age, more a question of quality of hotel. If I were younger still erupting have enjoyed it unless I was really young and hadn’t experienced better, like even a Moxy. Staff were friendly, occasional gen Z stare but overall pleasant. Location ok. Few blocks walk (7-10 mins) to shops and subway. Started at a Moxy this trip and they pulled off the young vibe, small room, communal space thing well. These guys did not.