Yura SmirnovLocal guide
★★★★★6 months ago
Dear Applebee's,<br>This isn’t easy to say because we once shared something special. You had a certain charm, a familiarity that made me want to come back again and again. But recently, it feels like you've changed—or maybe you just let yourself go.<br>Your service used to be warm, attentive, but now it’s become a quiet indifference. The way you barely notice us in your half-empty dining room, leaving us waiting for our order for what feels like an eternity—thirty minutes or more—has grown painfully normal. When the food finally arrives, it’s often cold and lacking the excitement it once had. Mistakes in our orders, and even finding strange things in the plate, have become unwelcome surprises I can no longer overlook.<br>I tolerated this all because there was one thing that held us together—The Really Big Meal Deal. That deal was our bridge, our shared secret that made the flaws seem forgivable. It was the reason I still came back, hoped for better, and gave you the benefit of the doubt.But now that it's gone, that last thread has snapped. Without it, this relationship feels like a fading echo of what once was. You chose this path, and I respect your decision, but I must admit, it's time for me to move on. There's no blame here, just an acknowledgment that what we had no longer fits.I wish you well, Applebee's. May you find new ways to reconnect with those who care.<br>Goodbye.
Response from the owner
We're sorry Yura for the disappointment with your experience. If you would like to share any additional feedback and receive follow up from the team, please copy and paste this link into your web browser so we can get just a little more info: https://empli.fi/cs/ap108980148