Bri GLocal guide
★★★★★a year ago
Horrible .<br>Seated after 10 minutes standing at the door by the manager, she was the only person with a blue shirt. Seated in a section that no one else was in. We waited over 30 minutes multiple servers walked by didn’t acknowledge us at all, we waved someone down and asked if anyone had planned to serve us. It become a huge argument amongst all the servers saying it’s not there section basically to bad. Finally someone decided to take our order, and that came out another half hour later. Food was not up to even decent standards, meat was super over cooked the salmon and steaks that were ordered. We ate because we had been out all day this was our first meal! No one checked on us the entire time. We waited some more, tried to get the server’s attention but he just walked by for our bill no one came. I am against using the new technology because why am I doing your job? Not speaking to a human, no service but expecting tip is insane ! I paid even though the bill seemed higher then it should be, and at that point we were so exhausted and disappointed we wanted to leave! After calculating when we left it sure was over . It was 7 dollars over the actual bill amount including tax, which means they probably added their own UNDESERVING TIP ! You see the picture ! Clearly that doesn’t add up ! My bill should have been 68.61 where did 76.59 come from? And that is full details doesn’t show anything else .. nowhere does it say tip included either ! And I’m all for tipping , when given amazing service ! But this was not a good experience at all!<br>Please train your staff to greet people kindly, apologize for their mistakes, try to fix mistakes, offer something to fix the mistakes, don’t make a fuss in front of paying customers, always be kind and courteous to others. Check in on your guest to make sure their experience is going well ! And absolutely do not over charge them when you have done zero to deserve it. I myself have worked in food industry for years. I get paid my wage for a reason, I don’t depend on tips to survive and the tips I get are well deserved because I make sure my customers experience is amazing!
Response from the owner
Bri – we are sorry to hear you had an unpleasant experience at our Valley Stream Applebee’s and we’d like the chance to make your next visit a 5-star experience! Please copy and paste this link into your web browser so we can get just a little more info and we will have the Valley Stream Applebee’s franchisee follow up with you: https://empli.fi/cs/ap99929457